Job Overview
Location
USA
Job Type
Full-time
Category
Customer Success
Date Posted
May 10, 2026
Full Job Description
đź“‹ Description
- • As Area Vice President, Customer Success for the Americas at Semperis, you will lead the regional Customer Success organization, driving retention, expansion, product adoption, and customer value realization across enterprise, strategic, and scale segments. This role is critical to scaling consistent execution by building and developing a high-performing layer of Customer Success leaders who partner closely with Sales, Technical Delivery, Product, and Security teams.
- • You will be responsible for building, leading, and developing a team of Customer Success Team Leads and Managers across the Americas, setting clear expectations by segment and customer tier, driving GRR, NRR, adoption, advocacy, and success plan quality through your management team, and ensuring the CS organization prioritizes proactive value realization over reactive coordination.
- • Semperis is a globally recognized cybersecurity leader, named one of America’s Fastest-Growing Companies by Inc. 5000 and a multi-year Inc. Best Workplace awardee. The company is mission-driven, focused on being a Force for Good by creating an employee experience rooted in purpose, growth, and balance, where people feel valued, supported, and empowered to do their best work.
- • In this role, you will elevate the leadership bench by coaching Team Leads and Managers on cyber product adoption, executive storytelling, risk mitigation, and security-value realization, while acting as the senior CS partner to Sales leadership on coverage, renewal forecasting, expansion strategy, and executive account planning—directly impacting commercial outcomes through deep technical and executive engagement.
🎯 Requirements
- • 8+ years in Customer Success, Technical Account Management, Services, Account Management, or related post-sale leadership roles, with meaningful time in cybersecurity and/or infrastructure software
- • 3+ years leading leaders (Team Leads / Managers) in a high-growth B2B SaaS or cybersecurity company
- • Demonstrated success working with CISOs, CIOs, security operations managers/directors, IAM leaders, architects, analysts, and executive buyers
- • Proven ability to build strong partnerships with Sales leadership and influence commercial outcomes through adoption, customer strategy, and renewal defense
- • Track record of building and coaching teams that consistently hit GRR, NRR, CSQL, adoption, and advocacy targets
- • Deep understanding of cybersecurity domains such as identity security, Active Directory / Entra, threat detection, incident response, backup/recovery, security posture, and resilience
🏖️ Benefits
- • Opportunity to be part of a global team on the front lines of cybersecurity innovation
- • Hybrid work model for candidates within 45 miles of a Semperis office, balancing onsite collaboration and remote flexibility
- • Culture that celebrates curiosity, integrity, initiative, and a healthy work-life balance
- • Recognition as a top workplace, including Inc. Best Workplace and DUNS 100 Top Startup to Work For awards
- • Equal Opportunity Employer commitment with reasonable accommodations available under ADA and applicable state/local laws
Skills & Technologies
About Semperis Ltd.
Semperis provides identity-driven cyber resilience for hybrid and multi-cloud environments, specializing in Microsoft Active Directory and Azure AD. Its platform automates threat detection, response, and recovery for identity systems, enabling organizations to prevent, detect, and remediate attacks like ransomware and identity compromise. The company offers real-time monitoring, forensic analysis, and disaster recovery capabilities to ensure continuous business operations. Founded by security experts, Semperis serves enterprises and government agencies worldwide, helping them secure critical identity infrastructure against evolving cyber threats. Solutions include Directory Services Protector, Purple Knight, and Forest Recovery.
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