Associate Account Manager (Vancouver)

Fresha.com Ltd

Job Overview

Location

Vancouver

Job Type

Full-time

Full Job Description

📋 Description

• As an Associate Account Manager at Fresha, you will play a key role in driving revenue growth and protecting retention across your portfolio of beauty, wellness, and self-care business partners. You will be responsible for owning and nurturing partner relationships, ensuring clients maximize value from Fresha’s AI-powered operating system, which includes booking, POS, marketing, and financial technology tools.
• Day to day, you will engage with salon, spa, fitness, and wellness business owners and professionals to understand their needs, provide product guidance, identify upsell and cross-sell opportunities, and resolve issues to improve satisfaction and retention. You will collaborate closely with commercial, marketing, and product teams to align on partner feedback, campaign execution, and product improvements.
• You will join a fast-growing, global tech company headquartered in London with 15 offices worldwide, including a presence in Vancouver. Fresha powers over 1 billion appointments and serves 140,000+ businesses and 450,000+ professionals, offering a dynamic environment where your contributions directly impact merchant success and platform growth.
• In this role, you will develop strong commercial acumen, learn how SaaS and marketplace platforms serve vertical-specific industries, and gain experience in account management, revenue operations, and cross-functional collaboration — building a foundation for advancement into senior account management or commercial leadership roles.

🎯 Requirements

• Experience in account management, customer success, or sales, preferably in SaaS, marketplace, or B2B environments
• Strong communication and interpersonal skills with the ability to build trust and rapport with business owners and professionals
• Proven ability to work autonomously in a fast-paced environment while managing multiple priorities
• Experience using CRM tools and data to track account health, identify growth opportunities, and report on performance
• Passion for the beauty, wellness, or self-care industry or a strong interest in learning about it
• Bachelor’s degree or equivalent practical experience

🏖️ Benefits

• Opportunity to work with a globally recognized AI-powered platform serving millions of users
• Hybrid or flexible work arrangements supporting work-life balance
• Career growth and development opportunities within a rapidly scaling international company
• Exposure to cross-functional teams including commercial, marketing, and product
• Impact-driven role where your work directly contributes to merchant success and platform growth
• Access to Fresha’s global network and resources across 15 offices

Skills & Technologies

Junior

Onsite

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Fresha.com Ltd

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About Fresha.com Ltd

Fresha.com Ltd operates a cloud-based booking and payments platform for beauty and wellness businesses. Headquartered in London, the company provides free appointment-scheduling software, integrated card processing, and consumer marketplace tools that let salons, spas, barbershops, and fitness studios manage calendars, accept online bookings, send automated reminders, sell products, and process in-store or no-show payments. Founded in 2015 as Shedul, the service rebranded to Fresha in 2020 and now supports tens of thousands of venues across more than 120 countries, processing millions of appointments monthly through web and mobile applications.

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