Associate Benefit Advisor-Seasonal Amplify

eHealthInsurance Services, Inc.

Job Overview

Location

USA Remote

Job Type

Full-time

Full Job Description

📋 Description

• Serve as a seasonal Carrier Associate Benefit Advisor to guide consumers through health insurance selection over the phone, helping them make informed decisions about coverage that meets their needs.
• Provide consultative sales support by listening to beneficiary concerns, assessing their circumstances, and recommending appropriate health insurance plans from top national and regional carriers.
• Complete state-mandated training to prepare for and obtain a resident health insurance license, with additional six weeks of structured onboarding to build sales proficiency.
• Conduct inbound and outbound calls during work hours, following up on leads and cross-selling ancillary insurance products as part of sales objectives.
• Navigate multiple computer systems and applications simultaneously while on calls, ensuring accurate data entry, plan comparisons, and customer record updates.
• Adhere to daily sales metrics and performance goals, with calls recorded and monitored for quality assurance and compliance.
• Operate within a regulated insurance environment requiring strict adherence to federal and state licensing laws, compliance protocols, and ethical sales practices.
• Work within a call center environment from home, maintaining professional communication standards and customer service excellence throughout all interactions.
• Be available to work shifts between 5:00 AM and 7:00 PM PST, including weekends, with mandatory availability during the Annual Enrollment Period (October 15 – December 7).
• Demonstrate integrity, customer focus, and alignment with eHealth’s core values: One Team, Customer Centric, Innovation, Integrity, Quality, Accountability, Resilience, and Financial Stewardship.
• Maintain a high level of technological proficiency to manage real-time transitions between CRM systems, plan comparison tools, and documentation platforms during customer conversations.
• Undergo extensive background checks, including lifetime criminal history and credit history reviews, as required for licensed insurance agent status.
• Contribute to a mission-driven culture focused on transparent, trustworthy guidance that connects individuals with life-changing health care coverage.

🎯 Requirements

• Ability to obtain or currently hold an active resident state health insurance license
• Previous sales experience or demonstrated passion for learning and growing in a sales role
• Strong technology skills to navigate multiple computer systems while on the phone
• Must be able to pass extensive background checks including criminal and credit history reviews
• Availability to work 5:00 AM – 7:00 PM PST, including weekends and extended hours during Annual Enrollment Period (Oct 15 – Dec 7)
• High level of integrity and customer-focused mindset aligned with company values

🏖️ Benefits

• Competitive base pay plus uncapped commission incentives
• Paid training program including preparation for state licensing exam
• Medical benefits available after 90 days of employment
• Cell phone and internet reimbursement

Skills & Technologies

Junior

Remote

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eHealthInsurance Services, Inc.

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About eHealthInsurance Services, Inc.

eHealthInsurance Services operates a leading online health insurance marketplace in the United States. The platform allows consumers to compare and purchase individual, family, small-business, Medicare, and dental plans offered by national and regional carriers. Licensed in all 50 states and D.C., the company provides decision-support tools, educational content, and licensed agent support. Established in 1997, it went public in 2006 and is headquartered in Santa Clara, California. Revenue is generated through commissions from insurers and enrollment fees, positioning eHealth as a key digital distribution channel for the U.S. health insurance industry.

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