Job Overview
Location
Philadelphia, Pennsylvania
Job Type
Full-time
Category
Data Science
Date Posted
June 3, 2026
Full Job Description
đź“‹ Description
- • Serve as the primary point of contact for a portfolio of enterprise clients across retail, hospitality, lodging, gaming, sports and entertainment, foodservice, education, healthcare, and financial services industries.
- • Ensure client success through consistent, proactive communication, regular check-ins, and strategic guidance on leveraging the FreedomPay Commerce Platform.
- • Collaborate cross-functionally with engineering, product, security, and support teams to resolve client issues, drive feature adoption, and align platform capabilities with client business objectives.
- • Monitor client health metrics and usage patterns to identify at-risk accounts and implement retention and expansion strategies.
- • Act as a trusted advisor to clients by providing insights on payment security, identity management, and data analytics features within the FreedomPay platform.
- • Facilitate onboarding processes for new enterprise clients, ensuring smooth transition and rapid time-to-value on the unified, global technology stack.
- • Maintain deep knowledge of FreedomPay’s PCI-validated Point-to-Point Encryption with EMV standards and other security-compliant solutions to effectively communicate value and compliance benefits.
- • Partner with sales and account management teams to identify upsell and cross-sell opportunities based on client usage, growth, and evolving needs.
- • Document client feedback and product requirements to inform product roadmap decisions and enhance platform functionality for enterprise users.
- • Deliver quarterly business reviews and success reports to clients, highlighting ROI, system performance, and strategic recommendations.
- • Manage escalations promptly and professionally, ensuring high levels of client satisfaction and retention across a global customer base.
- • Represent FreedomPay’s brand by embodying a customer-first mindset and maintaining a reputation for reliability, technical expertise, and responsiveness.
- • Work within a fast-paced, high-growth environment with a business casual culture that values innovation, collaboration, and operational excellence.
- • Support global clients across multiple continents using FreedomPay’s single, unified technology stack that enables consistent, repeatable experiences in-store, online, and on-mobile.
- • Stay current on industry trends in payments, digital commerce, and enterprise security to provide forward-looking advice to clients.
- • Contribute to the development and refinement of customer success playbooks, training materials, and best practices for the team.
🎯 Requirements
- • Proven experience as a Customer Success Manager or similar role managing enterprise clients in technology or payments industries
- • Demonstrated ability to manage multiple client accounts simultaneously with high touch and strategic oversight
- • Strong understanding of payment systems, security standards (e.g., PCI, EMV), or SaaS platforms
- • Excellent communication, presentation, and relationship-building skills with C-level and technical stakeholders
🏖️ Benefits
- • Competitive compensation and benefits package
- • Business casual work atmosphere
- • Fast-paced, high-growth company environment
- • Opportunity to work with global enterprise clients across multiple industries
Skills & Technologies
About FreedomPay, Inc.
FreedomPay, Inc. provides cloud-based payment and commerce technology for enterprises. Its platform integrates point-of-sale, mobile, e-commerce, loyalty, analytics and fraud prevention across retail, hospitality, food service, healthcare, education and financial services. The system supports EMV, contactless, mobile wallets and alternative payment methods, orchestrating transactions through tokenization and encryption to reduce PCI scope and risk. Real-time data analytics and closed-loop offers aim to increase customer engagement and revenue. FreedomPay’s technology is designed to unify legacy and emerging channels, enabling merchants to accept payments globally while managing compliance and delivering personalized experiences at scale.
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