Job Overview
Location
Remote - United States
Job Type
Full-time
Category
HR & Recruiting
Date Posted
March 25, 2026
Full Job Description
đź“‹ Description
- • The Associate Director of Program Management, Customer Experience is a strategic leadership role at Amplify Education, Inc., responsible for overseeing project management activities across the Customer Experience organization with a focus on Professional Development initiatives. This role ensures strong project execution, clear communication, and consistent delivery across a complex portfolio of work that supports Amplify’s mission to serve over 15 million K–12 students nationwide through rigorous, engaging curriculum and assessment tools.
- • You will lead and develop a high-performing team of project managers, mentor them to excel in fast-paced environments, and foster a culture of continuous improvement by establishing scalable processes, reviewing performance metrics, and adopting best practices in project delivery across cross-functional teams including Product, Engineering, Operations, Finance, and Sales.
- • Day-to-day responsibilities include owning and overseeing the project portfolio, developing and managing detailed project plans with timelines, deliverables, and dependencies, partnering cross-functionally to define scope and success metrics, monitoring project health, proactively identifying risks, driving mitigation plans, and providing clear, consistent reporting to stakeholders at all levels.
- • You will serve as a subject matter expert in project management within Customer Experience, introducing and maintaining best practices for version control, feedback cycles, and project execution—particularly for Professional Development content creation and high-volume contractor hiring—while aligning project priorities with broader organizational goals to ensure efficient, scalable delivery.
- • The role requires close collaboration with Product, Engineering, Operations, Finance, Sales, and external partners to support seamless customer experiences across the full customer journey, leveraging data to inform decisions, exercising sound judgment, and managing multiple high-visibility, high-priority projects simultaneously to drive both short- and long-term business outcomes.
- • In this role, you will deepen your expertise in strategic program management, stakeholder alignment, and operational scaling within the education technology sector, gaining leadership experience in shaping processes that directly impact educator effectiveness and student learning outcomes at a national scale.
- • You will have the opportunity to influence how Amplify delivers professional development and support services to educators, contributing to the continuous improvement of tools used by millions of teachers and students, while advancing your career in a mission-driven organization committed to equity, innovation, and educational excellence.
🎯 Requirements
- • BA/BS degree required
- • 5+ years of people management experience in a fast-paced environment
- • 5+ years of program or project management experience
- • Strong communication and stakeholder management skills across all organizational levels
- • Proven ability to manage multiple priorities and complex projects simultaneously
- • Experience with project management tools (e.g., Smartsheet)
- • Experience in content development or digital production
- • PMP, Lean Six Sigma, Agile CSM, or similar certification preferred
- • Experience in education technology or with CRM tools is a plus
🏖️ Benefits
- • Competitive gross salary range of $95,000 - $110,000
- • Annual discretionary bonus based on individual and company performance
- • 401(k) retirement plan with company match
- • Stock options as part of total rewards package
- • Comprehensive health insurance including medical, dental, and vision
- • Mental health benefits and wellness resources
- • Basic life insurance coverage
- • Generous paid time off (PTO) and paid parental leave
- • Access to best-in-class professional development and career growth programs
- • Remote work flexibility within the United States
- • Equal Opportunity Employer with commitment to diversity, inclusion, and reasonable accommodations for qualified individuals with disabilities
Skills & Technologies
Junior
Remote
$95k-110k
Degree Required
About Amplify Education, Inc.
Amplify Education, Inc. creates K-12 curriculum and assessment products in literacy, math, and science. Its platform combines teacher-led instruction with digital activities, data dashboards, and intervention tools to personalize learning for students. The company serves school districts nationwide through print and cloud-based resources designed to raise achievement and streamline classroom management.
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