Job Overview
Location
Remote - USA
Job Type
Full-time
Category
Operations
Date Posted
May 17, 2026
Full Job Description
đź“‹ Description
- • Act as a first responder to real-time operational issues during the annual AP Reading, addressing staffing gaps, scoring imbalances, system disruptions, and Reader access problems with speed and precision.
- • Embed with Chief Readers and subject leadership teams to support Reader selection, invitation processes, and event planning for the AP Reading event.
- • Execute approved real-time adjustments to scoring operations, including reassigning Readers between questions or prompts based on Session Lead direction and scoring priorities.
- • Track Reader participation across onsite and remote environments, documenting no-shows, late starts, reassignments, and other exceptions with meticulous accuracy.
- • Contact Readers who fail to appear as scheduled, maintaining detailed records of outreach attempts, dispositions, and next steps for audit and operational continuity.
- • Support onsite personnel issues and Reader support tasks, escalating complex or authority-bound concerns appropriately while ensuring smooth day-to-day operations.
- • Monitor subject- and prompt-level scoring data—including throughput, coverage, pacing, and anomalies—to provide actionable insights to Session Leads without independently deciding scoring strategy.
- • Build, maintain, and update trackers, dashboards, logs, and reports that translate operational data into clear, real-time visualizations for decision-making during peak scoring periods.
- • Provide hands-on logistical support for session execution, including setup assistance, transition coordination, issue routing, and environmental troubleshooting for both onsite and at-home Readers.
- • Help maintain a responsive and productive environment by facilitating fast communication, tracking recurring Reader questions, and identifying pain points that inform process improvements.
- • Document operational issues, actions taken, exceptions, and lessons learned during both AP Reading and AP Exam Production phases to support post-cycle analysis and retrospectives.
- • Contribute to continuous improvement by identifying opportunities to streamline tools, trackers, communication protocols, and execution routines across the AP value chain.
- • Oversee the finalization, certification, and downstream delivery of AP Exams, ensuring each exam form meets defined technical and content specifications before distribution.
- • Develop and manage critical schedules for AP Exam Production, prioritizing hand-offs based on time-sensitive deadlines and escalating delays to protect timelines without compromising accuracy.
- • Facilitate final validation processes for digital AP Exams, coordinating with content and technical teams to confirm integrity and compliance with production standards.
- • Coordinate hand-offs of finalized AP Exams to downstream delivery systems and print vendors, ensuring seamless transition to production and distribution channels.
- • Ensure accurate and timely setup of templates and data pathways for all AP courses and item types within College Board’s exam authoring and delivery systems.
- • Collaborate with the AP Assessment Production team to revise, maintain, and standardize certification processes, job aides, checklists, submission reports, and Standard Operating Procedures (SOPs).
- • Leverage Microsoft Excel, Word, Smartsheet, and other digital tools to automate workflows, manage large datasets, validate components, and drive operational efficiency.
- • Travel 3–5 times per year to College Board offices or event sites, with trips ranging from 1–2 days to multi-week stays during peak AP Reading periods (late May through June).
- • Maintain a high level of adaptability, thriving in fast-paced, ambiguous environments while balancing analytical, operational, and stakeholder-facing responsibilities.
- • Demonstrate a client service orientation by proactively anticipating needs, resolving issues before escalation, and delivering high-touch support to Readers, Session Leads, and cross-functional teams.
- • Apply sound judgment and attention to detail when auditing and managing large, time-sensitive datasets under tight deadlines.
- • Cultivate a learner’s mindset by embracing new technologies, experimenting with AI-driven tools, and independently learning digital platforms to enhance operational effectiveness.
- • Contribute to a culture of shared success through collaboration, empathy, and a commitment to iterative improvement based on user feedback and external benchmarking.
- • Align all work with the College Board’s mission of expanding educational and career opportunities through fair, accurate, and scalable assessment delivery.
🎯 Requirements
- • Authorization to work in the United States for any employer
- • Ability to travel 3–5 times per year, including multi-week stays during peak AP Reading periods (late May–June)
- • Exceptional ability to audit, validate, and manage large datasets with accuracy under tight deadlines
- • Skilled in leveraging Microsoft Office (Excel, Word) and Smartsheet to drive operational efficiency
- • Strong problem-solving skills with the ability to perform accurately and decisively in fast-paced, high-pressure environments
- • Detail-oriented with sound judgment, strong organizational skills, and the ability to prioritize and escalate issues effectively
🏖️ Benefits
- • Salary range of $56,000–$90,000, adjusted by location to ensure fairness and market alignment
- • Comprehensive benefits package designed to support professional and personal well-being
- • Transparent, upfront compensation offers rooted in fairness, experience, and market data
- • Opportunities for growth and pipeline development into future Session Lead or AP Delivery leadership roles
Skills & Technologies
Junior
Remote
About College Board
College Board is a nonprofit membership organization founded in 1900 that develops and administers standardized tests, curricula, and programs to expand access to higher education. It owns and operates the SAT, PSAT, AP, and CLEP examinations, supports college planning tools, and partners with schools and universities to promote college readiness. The organization also offers scholarship search services and data-driven research reports on educational trends and equity.
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