Job Overview
Location
Remote Pune-Baroda, India
Job Type
Full-time
Category
Operations
Date Posted
May 25, 2026
Full Job Description
đź“‹ Description
- • The Associate Manager Client Technology role at Harris Computer Systems Corporation is a leadership position focused on managing a team of monitoring analysts responsible for preventing client impact through proactive alert monitoring and incident resolution. This role is critical to ensuring service reliability and operational excellence in a 24/7 global command center environment.
- • Day-to-day responsibilities include managing individual contributors, providing weekly and monthly performance reports against key problem management KPIs, leading daily operational activities, partnering with cross-functional teams to expedite problem resolution, and driving continuous improvement in IT service delivery processes. The role emphasizes solving problems 'ONCE' through root cause analysis and preventive measures.
- • The team operates within Harris Computer Systems’ Global Command Center, supporting clients worldwide with IT service management grounded in ITIL frameworks. The organization values technical depth, process discipline, and people leadership, fostering a culture of accountability, continuous learning, and high performance.
- • In this role, the individual will develop advanced leadership skills in managing technical teams, deepen expertise in ITIL-based incident and problem management, gain experience in cross-functional project coordination, and strengthen capabilities in performance management, staff development, and operational governance—positioning them for future growth into senior IT leadership roles.
🎯 Requirements
- • Bachelor’s Degree in Computer Science, Information Technology, or a related field
- • 7+ years of IT experience, including at least 1 year of direct people management experience leading a team of 10 or more individuals
- • 3–5 years of hands-on experience in Windows Server administration, IIS, application support/troubleshooting, SQL blocking, and Windows cluster management
- • Proven experience leading teams in ITIL process-aligned environments, particularly in Incident, Problem, and Change Management
- • Familiarity with monitoring tools such as Azure Monitor, Logic Monitor, SentryOne, or AppDynamics
- • Proficiency in Microsoft Office tools (Excel, PowerPoint, Teams) and ability to work in a 24/7 rotational shift environment
🏖️ Benefits
- • Opportunity to lead and develop a technical team in a global IT operations center
- • Exposure to enterprise-scale IT service management and problem resolution frameworks
- • Professional growth through mentorship, performance management, and career development planning
- • Work in a stable, process-driven environment with clear expectations and accountability
- • Remote work flexibility based in Pune-Baroda, India, with regional/international travel opportunities
Skills & Technologies
About Harris Computer Systems Corporation
Harris Computer Systems Corporation is a Canadian enterprise software provider focused on vertical-market solutions for public sector, utilities, healthcare and education. Through more than 120 operating divisions, it acquires and operates specialized software companies, offering products for ERP, utility billing, public safety, student information, and healthcare information systems. Founded in 1991 and headquartered in Ottawa, Ontario, Harris serves over 100,000 customers across North America, delivering scalable, on-premise and cloud-based software and ongoing support services.
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