Associate Manager, Strategy and Operations

📋 Description

• • As an Associate Manager, Strategy and Operations at DoorDash Australia Pty Ltd, you will play a pivotal role in shaping the commercial landscape of our restaurant marketplace across the ANZ region. This position is central to enhancing our merchant organization, focusing on the critical areas of pricing and promotional governance and growth.
• • You will be instrumental in optimizing the processes surrounding restaurant pricing and promotions, ensuring they are both effective and efficient. This involves a deep dive into how we structure offers, discounts, and pricing strategies to maximize value for both DoorDash and our restaurant partners.
• • This role demands significant cross-functional collaboration, requiring you to work closely with Product, Sales, Finance, and Operations teams. Your ability to align strategies and execute initiatives across these departments will be key to your success and the overall growth of the business.
• • Restaurants are the lifeblood of our marketplace, and our commitment is to provide them with an unparalleled experience, from the moment they join us to their ongoing growth and success on the platform. As DoorDash continues its rapid scaling and expansion of services, the merchant operations engine must evolve to become more precise, efficient, and adaptable.
• • You will own the end-to-end design and rigorous evaluation of pricing and promotional initiatives that directly influence our restaurant marketplace business. This is a hands-on role where you will move beyond theoretical concepts to directly impact commercial outcomes.
• • You will serve as the "quality bar" for all analytical work, meticulously building unit economic models and designing experiments. This ensures that every commercial offer we implement is not only financially viable but also delivers high impact and achieves its strategic objectives.
• • Your responsibilities will include developing and running sensitivity models from first principles. This requires a deep understanding of Profit & Loss (P&L) logic and the margin implications of various pricing and promotional strategies.
• • You will be responsible for producing decision-grade outputs and developing robust trade-off frameworks for senior stakeholders. Acting as a trusted advisor, you will guide executive-level decision-making on market-moving commercial strategies.
• • A significant part of your role will involve partnering with Sales, Marketing, and Finance teams to ensure that all promotions are operationally feasible and strategically aligned with broader business goals.
• • You will be expected to build volume forecasts for promotions and discounts, leveraging your understanding of marketplace dynamics to predict outcomes accurately.
• • This is a hybrid role, requiring 3 days per week in the office, with opportunities to work remotely for the remaining 2 days. This offers a balance between collaborative in-office work and focused remote productivity.
• • You will be expected to manage your own time effectively, meet deadlines with clean handoffs, and influence stakeholders without relying on hierarchical structures, demonstrating a high degree of autonomy and proactivity.
• • The role is based in either Sydney, NSW, or Melbourne, VIC, offering the chance to contribute to DoorDash's growth in key Australian markets.
• • You will be reporting into the Manager of Merchant Strategy and Operations, contributing to a dynamic and impactful team focused on the success of our merchant partners.
• • Ultimately, you will be a key driver of commercial success, ensuring that DoorDash's pricing and promotional strategies are optimized for growth, profitability, and partner satisfaction in the Australian and New Zealand markets.