Associate, Marketing Solutions (*)

📋 Description

• • As an Associate, Marketing Solutions at Concentrix, you will be a pivotal member of our team, responsible for implementing crucial support services and executing administrative procedures that directly contribute to the success of our clients' marketing and customer engagement strategies.
• • Your role will involve a blend of marketing, sales, and consulting functions, primarily conducted via telephone and computer, with the overarching goal of developing, implementing, maintaining, and enhancing assigned dealer marketing initiatives and customer attainment and retention objectives.
• • You will be expected to maintain a comprehensive and up-to-date understanding of assigned programs, including proficiency in database usage, data management, and maintenance. A key responsibility will be to keep your team informed of any changes or updates in processes and procedures, ensuring smooth operational flow.
• • A critical aspect of this role involves meticulous attention to detail, particularly in reading original copy or proofs to detect and mark grammatical, typographical, or compositional errors with the utmost accuracy, ensuring the professional integrity of all marketing materials.
• • You will provide essential support in procedures related to marketing assistance and other support services, which may include tasks such as word processing, creating presentations, and managing client communications.
• • Comfort and proficiency in client interaction via phone, email, and other communication channels are paramount, as you will be a primary point of contact for dealers.
• • A significant duty will be to edit and proofread dealer communications, ensuring clarity, accuracy, and adherence to brand guidelines.
• • You will be instrumental in building and nurturing strong sales and consultative relationships with our dealer base. This will be achieved through demonstrating an in-depth knowledge of our programs, maintaining a pleasant demeanor, and projecting a consistently positive attitude.
• • A core responsibility is to create, update, and maintain dynamic marketing plans tailored for individual dealers. These plans will be designed to minimize risk and maximize performance, with regular presentations of these plans, market trends, and strategic suggestions to clients and dealers.
• • You will actively monitor changes in the marketplace and industry landscape, providing guidance and assistance to the dealer base in adapting their marketing plans accordingly to remain competitive and effective.
• • Maintaining detailed and accurate documentation of all dealer communications is essential. This includes meticulously recording customer service opportunities and complaints within the Contact Manager system, providing a valuable record for analysis and improvement.
• • Ensuring consistency in language, style, and ad formatting across all marketing materials is crucial for elevating readability and maximizing the impact of campaigns.
• • You will manage calendars and timelines for assigned marketing initiatives, ensuring that all projects are executed on schedule and meet their objectives.
• • Your efforts will directly contribute to promoting customer acquisition and retention, driving response rates, and ultimately improving brand awareness and the return on investment for our clients.
• • You will assist in the development and refinement of processes and procedures, contributing to the overall efficiency and effectiveness of the marketing solutions team.
• • The role involves producing periodic reports and providing insightful recommendations regarding the performance status of the dealer base, enabling data-driven decision-making.
• • You will implement quality control processes for marketing materials, dealer selections, and dealer-originated copy, upholding the highest standards of quality and brand representation.
• • Assisting in the resolution of data issues will be a key part of ensuring the accuracy and integrity of marketing data.
• • Other duties as assigned will ensure you are a flexible and valuable contributor to the team's success.