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Job Overview
Location
New York City, New York, USA
Job Type
Full-time
Category
Product Management
Date Posted
October 3, 2025
Full Job Description
đź“‹ Description
- • Own end-to-end product areas in our AI agent operating system, taking features from whiteboard to GA while working alongside a founding team that previously scaled products to millions of users.
- • Ship platform capabilities that expand how 100+ brands deploy autonomous agents across email, chat, voice, and social channels—capabilities you will demo live to customers and champion in our Slack community.
- • Build evaluation and observability systems that automatically measure agent empathy, resolution quality, and revenue impact, turning raw conversation data into actionable insights for CX leaders.
- • Scope and prioritize integrations with Shopify, Zendesk, Salesforce, and custom e-commerce stacks; write specs that cover OAuth flows, webhook security, and graceful failure modes so merchants go live in days, not months.
- • Run beta programs with design partners, craft enablement assets (release notes, Loom walkthroughs, API docs), and host monthly webinars that turn early adopters into vocal advocates.
- • Instrument every feature with the right analytics events, then obsessively track adoption, CSAT uplift, and cost savings; present findings to the exec team every Friday in our open data review.
- • Collaborate with our applied research squad to translate the latest LLM breakthroughs into productized features—like persistent customer memory that lets an agent remember a shopper’s sizing preference from a TikTok DM six months ago.
- • Maintain a living roadmap in Notion that balances quick wins (e.g., faster intent classification) with moonshots (e.g., proactive shopping agents that surface restock alerts before the customer asks).
- • Champion an AI-native culture: run internal “prompt hackathons,” share weekly AI tool discoveries, and coach teammates on using Cursor, Claude, and Perplexity to 10× their output.
- • Be the voice of the customer inside the company—join sales calls, mine support tickets, and spend one day per month shadowing agents in a customer’s contact center to surface unmet needs.
- • Iterate at startup speed: ship MVPs in two-week cycles, measure, learn, and decide whether to double down or pivot before the next sprint starts.
- • Contribute to our public changelog and Twitter threads that celebrate launches, turning technical achievements into market excitement and inbound demo requests.
🎯 Requirements
- • 1–3 years of product management experience with technical B2B SaaS, ideally in CX, e-commerce, or AI automation
- • Demonstrated AI-native mindset—daily power-user of ChatGPT, Claude, Cursor, or similar tools
- • Ability to scope technical integrations (webhooks, OAuth, REST APIs) and write clear, actionable specs
- • Proven track record of shipping features end-to-end: discovery, spec, roadmap, launch, and post-launch measurement
- • Comfort presenting to customers and running live product demos without a sales engineer in the room
🏖️ Benefits
- • Competitive salary plus meaningful equity/stock grants in a fast-growing AI company
- • Quarterly learning budget for courses, conferences, and new AI tools—if you’re growing, so are we
- • Premium AI tool stack provided: ChatGPT Team, Claude Pro, Perplexity Pro, Cursor, Lovable, and more
- • Fully remote, globally distributed team with annual off-sites in inspiring locations
Skills & Technologies
About Siena AI.
Siena AI is a customer experience (CX) platform designed for e-commerce brands. It combines human empathy with AI-driven automation to enhance customer support across various channels, including chat, email, SMS, and social media. The platform allows businesses to create personalized AI agents that reflect their brand's voice and tone, enabling seamless and empathetic interactions with customers. Siena AI integrates with existing e-commerce systems, providing real-time access to order information, product details, and customer data to resolve inquiries efficiently. It also offers features like reviews management, shopping assistance, and memory capabilities to personalize customer interactions. Siena AI aims to help brands scale their customer support operations while maintaining a high level of customer satisfaction.
