Associate Solutions Consultant

📋 Description

• • As an Associate Solutions Consultant at Zendesk, you will serve as the technical bridge between the sales team and prospects, ensuring product selection by rapidly understanding customer requirements and demonstrating how Zendesk solutions meet their needs—whether supporting large enterprise accounts or SMB customers seeking full solutions.
• • You will support the global sales team by providing technical and functional support on key opportunities, managing and delivering technical information via remote calls and video conferences to drive customer satisfaction and enable successful deal progression.
• • Your day-to-day responsibilities include conducting discovery sessions to uncover business challenges, delivering tailored product demonstrations, creating solution architectures, responding to technical inquiries, and collaborating with sales to develop compelling value propositions that align with customer goals.
• • You will prepare and deliver technical presentations, proof-of-concept setups, and ROI analyses, while maintaining deep product knowledge of Zendesk’s suite of customer experience tools to effectively articulate benefits and differentiators.
• • You will partner closely with sales engineers, account executives, and product teams to refine messaging, share field insights, and contribute to the continuous improvement of sales enablement materials and demo environments.
• • You will document customer requirements, track opportunity progress in CRM systems, and assist in the transition of won deals to implementation teams, ensuring a seamless handover and setting the foundation for long-term customer success.
• • Zendesk is a global leader in customer experience software, powering billions of conversations for brands worldwide, with a mission to bring calm to the chaotic world of customer service through intuitive, scalable, and innovative solutions.
• • The company fosters a hybrid work model that balances in-person collaboration at its global offices with remote flexibility, promoting connection, learning, and inclusivity while supporting employee well-being and professional growth.
• • You will join a diverse, mission-driven team committed to equity and inclusion, where individuals are valued regardless of background, and where AI-assisted tools may be used in hiring processes to ensure fairness and transparency in accordance with company guidelines and applicable law.
• • In this role, you will develop advanced presales consulting skills, deepen your expertise in SaaS customer experience platforms, and strengthen your ability to translate technical capabilities into business outcomes—positioning you for growth into senior solutions consulting, sales engineering, or product strategy roles.
• • You will gain exposure to global enterprise sales cycles, refine your cross-cultural communication and presentation abilities, and build a strong foundation in consultative selling, solution design, and customer-centric problem solving—all within a fast-paced, results-driven environment that rewards initiative and proactive thinking.