Associate Support Analyst

Exadel Inc.

Job Overview

Location

Brazil, São Paulo

Job Type

Full-time

Full Job Description

📋 Description

• Join Exadel, a globally recognized AI-first technology company with over 25 years of engineering excellence, as an Associate Support Analyst in São Paulo, Brazil. We are a dynamic organization of over 2,000 dedicated professionals collaborating on more than 500 active projects for Fortune 500 clients, including industry giants like HBO, Microsoft, Google, and Starbucks. At Exadel, we are at the forefront of innovation, specializing in AI platforms and driving digital transformation initiatives for enterprise leaders. Our success is fueled by our people – individuals who are ambitious, collaborative, and committed to continuous evolution and learning.
• In this crucial role, you will be the frontline of our technical support operations, providing essential onsite assistance to our users. Your primary responsibility will be to troubleshoot and resolve a wide range of basic technical issues, with a strong focus on the Windows operating system and associated hardware. This includes diagnosing problems, implementing solutions, and ensuring minimal disruption to user productivity.
• You will be actively involved in performing fundamental hardware maintenance tasks. This encompasses the identification and replacement of defective components, as well as the seamless installation and setup of peripherals such as keyboards, mice, monitors, and other essential computer accessories. Your attention to detail in these tasks will ensure the smooth operation of user workstations.
• A significant part of your role will involve assisting with software installation and configuration. You will be instrumental in setting up and optimizing applications, with a particular emphasis on the Microsoft Office suite. This includes ensuring users have the necessary software installed correctly and are able to utilize its features effectively for their daily tasks.
• Delivering exceptional service is paramount. You will be expected to provide friendly, efficient, and professional support to all users, fostering strong interpersonal relationships built on trust and reliability. Your ability to communicate technical information clearly and empathetically will be key to user satisfaction and maintaining a positive IT environment.
• This position offers a fantastic opportunity to gain hands-on experience within a leading tech company, working with cutting-edge technologies and diverse client projects. You will be an integral part of a supportive team, contributing directly to the operational efficiency of our users and the overall success of Exadel's projects.
• You will learn and grow by engaging with a variety of technical challenges, expanding your knowledge base in operating systems, hardware, and software applications. The role encourages proactive problem-solving and a continuous learning mindset, essential for thriving in the fast-paced technology sector.
• Your contributions will directly impact user productivity and satisfaction, ensuring that our internal teams and potentially client-facing personnel have the reliable technical resources they need to perform at their best. This role is a stepping stone for aspiring IT professionals looking to build a solid foundation in technical support and system administration.
• We foster an environment where your voice is heard, and your contributions are valued. You will have the chance to collaborate with experienced professionals, learn best practices, and develop your career within a company that invests in its people. Your ability to adapt to evolving business needs and embrace new challenges will be highly appreciated.
• As an Associate Support Analyst, you are not just fixing problems; you are enabling productivity, supporting innovation, and embodying Exadel's commitment to excellence in every interaction. This role is perfect for someone with a passion for technology, a knack for problem-solving, and a genuine desire to help others succeed.

🎯 Requirements

• Degree in Computer Science, Information Systems, or a related field, or a technical IT degree
• Intermediate knowledge of the Microsoft Office suite
• Good knowledge of the Windows operating system and maintenance routines
• Basic hardware knowledge
• Strong communication skills and the ability to work well with people
• Fluent English (Nice to Have)
• Previous experience in technical or IT support (Nice to Have)

🏖️ Benefits

• International projects
• In-office, hybrid, or remote flexibility
• Medical healthcare
• Recognition program
• Ongoing learning & reimbursement
• Well-being program
• Team events & local benefits
• Sports compensation
• Referral bonuses
• Top-tier equipment provision

Skills & Technologies

Junior

Remote

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Exadel Inc.

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About Exadel Inc.

Exadel is a U.S.-based global software engineering company founded in 1998. It provides digital transformation and custom application development services to enterprises, leveraging cloud, AI, and modern architectures. The company offers product strategy, UX/UI design, full-stack development, QA, and managed support across industries including financial services, healthcare, retail, and technology. Headquartered in Walnut Creek, California, Exadel maintains delivery centers in Eastern Europe and Asia, combining nearshore agility with enterprise-grade processes. Clients range from Fortune 500 firms to growth-stage companies seeking scalable, secure software solutions.

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