Job Overview
Location
Pune, Maharashtra, India
Job Type
Full-time
Category
Customer Support
Date Posted
May 6, 2026
Full Job Description
đź“‹ Description
- • As an Associate Technical Support Engineer at Druva, you will be a key member of the Global Customer Support team, providing technical assistance to ensure customer success and satisfaction with Druva’s Data Resiliency Cloud platform.
- • Day-to-day responsibilities include troubleshooting technical issues, analyzing logs and exceptions to identify root causes, managing customer communications, escalating unresolved issues to appropriate teams, and maintaining knowledge base articles through documentation of solutions.
- • You will work closely with Engineering, Product Management, Sales, and Solutions Delivery teams to resolve customer issues, contribute to product improvements, and uphold service level agreements across all customer channels.
- • Druva is a trusted provider of SaaS-based data protection and resilience solutions for thousands of enterprises, including 60 Fortune 500 companies, enabling secure cloud adoption and operational resilience through its unified platform.
- • In this role, you will continuously enhance your technical expertise through training and e-learning, collaborate with QA and Engineering to identify product defects, and develop skills in diagnosing complex SaaS and on-premise application interactions.
- • The position requires flexibility to work in 24x7x365 shifts to support global customers, offering exposure to enterprise-scale technologies and real-world problem-solving in a fast-evolving tech landscape.
- • You will gain hands-on experience with cloud platforms (AWS, VMware Cloud), virtualization technologies (VMware, HyperV, Nutanix), backup and recovery systems, and enterprise tools like Salesforce, JIRA, and Zoom.
- • This role offers the opportunity to grow into a trusted technical advisor while making a tangible impact on customer experience and product reliability in a mission-driven, innovative organization.
🎯 Requirements
- • Bachelor’s degree preferably in a technical field and 3+ years of relevant work experience or equivalent combined training and experience
- • Excellent written and verbal communication skills
- • Good understanding of backup and recovery concepts, disaster recovery, and related technologies (e.g., types of backups, replication)
- • Experience with operating systems (Windows, Linux, Solaris, Unix), cloud infrastructure (AWS, VMware Cloud), server backup applications, and troubleshooting tools (Wireshark, tcpdump, procmon, perfmon)
- • Fundamental knowledge of storage technologies (SCSI, SAN, iSCSI, NAS) and hands-on experience with virtualization platforms (VMware, HyperV, Nutanix)
- • Ability to troubleshoot communication issues between SaaS and on-premise applications and experience building customer-facing documentation
🏖️ Benefits
- • Opportunity to work with a global leader in data resiliency trusted by 60+ Fortune 500 companies
- • Exposure to cutting-edge cloud, virtualization, and storage technologies in a SaaS environment
- • Continuous learning through training, e-learning, and collaboration with Engineering and QA teams
- • Work in a collaborative, impact-driven team focused on customer success and product excellence
- • Experience with enterprise tools including Salesforce, JIRA, Zoom, and case management systems
- • Flexibility to work in 24x7 shifts with potential for skill development in global support operations
Skills & Technologies
About Druva Inc.
Druva is a cloud-native data protection and management company. They offer a unified platform for backup, disaster recovery, data archiving, and data governance for businesses. Their solutions are designed to be simple, scalable, and secure, leveraging the cloud to reduce infrastructure costs and complexity. Druva's platform provides comprehensive data protection across endpoints, servers, and cloud applications, enabling organizations to manage their data effectively and ensure business continuity. By consolidating data management into a single cloud-based solution, Druva helps companies streamline operations, enhance data security, and meet compliance requirements in today's dynamic IT environments.
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