Associate Training and Quality Manager

📋 Description

• • The Associate Training and Quality Manager will assist the Manager of National Training and Quality in ensuring all program training requirements are met, including new hire, developmental, and refresher trainings, as contractually required by the Client and following Inizio direction, while also ensuring program quality requirements align with client and Inizio specifications.
• • Day to day, the role involves identifying training needs, designing and implementing training programs using approved materials, assessing and revising training plans, ensuring timely delivery, collaborating with clients and internal teams to develop new materials, monitoring training effectiveness, supporting employee career development, developing SOPs and work instructions, conducting call quality monitoring and scoring, providing coaching feedback, maintaining documentation for audit readiness, and representing the program in broader business activities.
• • Inizio Engage is a strategic, commercial, and creative engagement partner specializing in healthcare, with a global workforce that combines local expertise, data, science, and technology to deliver bespoke engagement solutions that improve treatment outcomes; the company is recognized as a Best Place to Work in BioPharma and a Certified Great Place to Work.
• • The person in this role will learn to manage end-to-end training and quality programs in a regulated healthcare environment, gain experience in instructional design and call quality monitoring, develop leadership and collaboration skills across departments, and contribute to improving patient and provider engagement outcomes through effective training and quality assurance.