Job Overview
Location
United States Work at Home
Job Type
Full-time
Category
Operations
Date Posted
July 17, 2026
Full Job Description
đź“‹ Description
- • The Operations Lead Analyst is a critical position supporting prior authorization processes within the Cigna Benefit and Clinical Operations organization.
- • This position is responsible for handling daily operational issue resolution, special projects, and administrative operational support.
- • Position requires account and operational knowledge to identify root cause, resolve issues, identify trends, and ensure client satisfaction.
- • Handle routine work stream assignments, including but not limited to member and file research, assisting with file processing, and providing advisory support.
- • Provide business support to clients and account management to ensure satisfaction.
- • May facilitate activities with other areas to oversee the delivery of client needs.
- • Participate in process improvement activities and share ideas to enhance processes.
- • Maintain ownership of the assigned work queue with a focus on quality and timeliness.
- • Meet all service standards to ensure client satisfaction.
- • Participate in process improvement conversations and implementation.
- • Provide support for year-end and 1/1 readiness activities outside the normal schedule.
- • Participate in team meetings as required.
- • Maintain performance metrics as required.
🎯 Requirements
- • High School Diploma or GED required, Bachelor’s Degree preferred.
- • 2+ years of work experience of PBM and healthcare implementation operations.
- • Strong analytical and problem-solving skills.
- • Excellent communication (oral and written) and presentation skills.
- • Demonstrated ability to adapt to a dynamic work environment and make decisions with minimal supervision.
- • Experience managing workflows, coordinating projects, or resolving operational issues.
- • Ability to manage timelines and deadlines.
- • Detail-oriented, ability to multitask in a fast-paced environment.
- • Ability to work collaboratively with other departments to resolve issues with innovative solutions.
🏖️ Benefits
- • Annual salary of 62,600 - 104,300 USD / yearly, depending on relevant factors, including experience and geographic location.
- • Eligibility to participate in an annual bonus plan.
- • Comprehensive range of benefits, with a focus on supporting whole health.
- • Health-related benefits including medical, vision, dental, and well-being and behavioral health programs.
- • 401(k), company paid life insurance, tuition reimbursement, a minimum of 18 days of paid time off per year, paid holidays, and leaves of absence.
Skills & Technologies
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About The Cigna Group
The Cigna Group is a global health services company formed in 1982 through the merger of Connecticut General and INA Corporation. It provides medical, dental, disability, life and accident insurance, pharmacy benefit management, and behavioral health services to employers, individuals and government entities. Headquartered in Bloomfield, Connecticut, the company operates in over 30 countries and jurisdictions, serving more than 180 million customer relationships worldwide through its subsidiaries and affiliates.
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