AVP, Alliance Performance Management (Executive Level)

United Services Automobile Association

Job Overview

Location

San Antonio Home Office I

Job Type

Full-time

Full Job Description

📋 Description

• As an Executive AVP of Alliance Performance Management at USAA, you will lead the strategic development and financial oversight of a critical product portfolio that directly drives member value and company profitability, ensuring alignment with USAA’s mission to serve the military community with integrity and excellence.
• You will manage the full product lifecycle—from strategy and segmentation to P&L ownership, risk management, and cross-functional execution—while influencing enterprise stakeholders to deliver innovative, compliant, and member-centric solutions across alliance and internal products.
• You will lead and develop a high-performing team, fostering a culture of accountability, continuous improvement, and USAA’s core values of honesty, integrity, loyalty, and service, while ensuring all business decisions are grounded in sound risk and compliance practices.
• You will serve as a subject matter expert on competitive landscapes, industry benchmarks, and emerging trends, using data-driven insights to optimize product mix, prioritize innovation, and enhance member experience and retention through strategic segmentation and go-to-market execution.
• You will partner with marketing, sales, IT, legal, and finance teams to align product positioning, develop sales enablement tools, and ensure seamless delivery across all distribution channels, while maintaining rigorous expense management and profitability targets.
• You will report portfolio health and strategic progress to senior leadership and external partners, translating complex data into clear, actionable narratives that inform executive decision-making and drive organizational alignment.
• You will champion a culture of innovation and agility, identifying and prioritizing new product opportunities that leverage segmentation, performance marketing, and partnership ecosystems to drive growth, satisfaction, and long-term loyalty among USAA’s members.
• You will build and sustain a resilient, high-impact team through strategic recruiting, coaching, performance management, and development initiatives, ensuring leadership continuity and organizational capability in a dynamic financial services environment.

🎯 Requirements

• Bachelor’s degree or equivalent experience (4 years of related experience may substitute for degree)
• 10+ years of experience in Financial Services, P&C Insurance, or alliance management, with proven expertise in product/platform lifecycle management as a Product Management, Digital Transformation, Data Science, or Visualization leader
• 6+ years of people leadership experience in building, managing, and developing high-performing teams
• Deep fluency in product P&L management, member value and ROI drivers, with a track record of balancing priorities against budget and timelines while driving execution with urgency and entrepreneurial spirit
• Expert analytical skills using diverse data sources to form and test hypotheses, build strategies, and inform product decisions
• Demonstrated experience designing and executing end-to-end product strategy, roadmap development, and P&L ownership to achieve business goals including growth, ROI, and service excellence
• Comprehensive knowledge of risk management best practices, including identification, mitigation, and monitoring of risks in alignment with USAA’s compliance and control frameworks
• Excellent written and verbal communication skills, with proven ability to influence without authority across technical, cross-functional, and highly matrixed teams

🏖️ Benefits

• Competitive salary range of $195,230–$351,410, with eligibility for performance-based incentives and Long Term Incentive Plan (cash payment for executive roles)
• Best-in-class benefits including comprehensive medical, dental, and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, and paid time off with 16 paid volunteer hours
• Access to wellness programs, career path planning, and continuing education resources to support professional growth and personal well-being
• Flexible work environment requiring 4 days per week in the San Antonio Home Office, with relocation assistance available
• Opportunity to work at a mission-driven organization committed to serving the military community, guided by core values of honesty, integrity, loyalty, and service

Skills & Technologies

Onsite

$195k-351k

Degree Required

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United Services Automobile Association

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About United Services Automobile Association

United Services Automobile Association is a Fortune 500 financial services group headquartered in San Antonio, Texas, founded in 1922 by Army officers to insure each other’s vehicles. Today it provides banking, insurance, investment, and retirement products to current and former members of the U.S. military and their families. The member-owned reciprocal inter-insurance exchange operates under charters in Texas and serves over 13 million members worldwide. The association maintains strict eligibility rules tied to military service and is consistently ranked among the top U.S. insurers and banks for customer satisfaction and financial strength.

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