Benefits Specialist

📋 Description

• • The Benefits Specialist supports the Employee Services Team by managing Tier 1 and 2 inquiries related to Workday access, benefits administration, and general HR functions using case management and knowledge base systems.
• • Day-to-day responsibilities include responding to written and telephonic inquiries, researching solutions via the knowledge base, escalating complex issues to Account or Pod Managers, supporting internal audit requests, and participating in process improvement initiatives.
• • The role is part of OneSource Virtual (OSV), a leading exclusive provider of Business-Process-as-a-Service (BPaaS) solutions for Workday, serving over 1,000 customers globally with headquarters in Dallas, Texas and operations across North America and Europe.
• • The specialist will develop expertise in benefits administration, HRIS systems, and client service delivery while gaining opportunities to contribute to process automation, collaborate across teams, and grow within a values-driven culture focused on innovation and professional development.