Job Overview
Location
Philippines
Job Type
Full-time
Category
HR & Recruiting
Date Posted
April 15, 2026
Full Job Description
đź“‹ Description
- • Lead, develop, and scale a team of Technical Account Managers (TAMs) who serve as trusted partners and strategic advisors to ClickUp customers, ensuring measurable business outcomes across their portfolio.
- • Hire, coach, and develop TAMs on consultative discovery, solution design, AI enablement, and executive engagement while building a culture of accountability, continuous improvement, and customer obsession.
- • Maintain portfolio-level visibility of account health, adoption, and risk; drive consistent execution of adoption and recovery plays; own escalation management for high-risk accounts.
- • Establish and refine team processes, playbooks, and quality standards for onboarding, account health management, and AI enablement; drive adoption of team-level metrics and KPIs.
- • Champion the adoption of ClickUp AI, automation, and Agent capabilities across the team; identify AI use cases; partner with Product and enablement teams to shape AI features.
- • Own team-level retention, expansion, and renewal targets; coach TAMs on connecting platform adoption to business value; partner with Sales and CS leadership on strategic account planning.
- • Serve as the primary liaison between the TAM pod and CX leadership, Sales, Product, Support, and Services; translate customer insights into actionable feedback for Product and Engineering.
- • Foster a team culture rooted in accountability, collaboration, and continuous improvement; build individual development plans and create stretch opportunities for high-potential talent.
🎯 Requirements
- • Proven ability to hire, coach, and develop high-performing technical teams
- • Strong understanding of ClickUp platform capabilities, automation logic, integrations, and AI Agent functionality
- • Deep familiarity with generative AI concepts, prompt design, agent architecture, and automation frameworks
- • Skilled at pattern recognition across a portfolio of accounts and connecting account-level insights to team-wide strategy
- • Comfortable building and using dashboards and metrics to communicate team health, portfolio trends, and business impact to leadership
- • Executive presence with the ability to step into high-stakes customer conversations, de-escalate risk, and strengthen relationships at the ATL and BTL level
🏖️ Benefits
- • Opportunity to learn, use, and pioneer AI in ways that shape the future of work
- • Be part of a bold, innovative team redefining what’s possible in productivity and collaboration
- • Work with a converged AI workspace unifying tasks, docs, chat, calendar, and enterprise search
- • Support for career growth and development through stretch opportunities and leadership pathways
- • Equal Opportunity Employer commitment with inclusive hiring practices
- • Access to global and Philippine-specific data privacy notices for transparency
Skills & Technologies
About Mango Technologies, Inc.
ClickUp is a San Diego-based productivity platform that unifies tasks, documents, goals, chat, and whiteboards in one cloud workspace. Founded in 2017, the company serves individuals, startups, and large enterprises seeking to replace scattered tools with a single, customizable hub. Its feature set includes hierarchical task management, real-time collaboration, time tracking, reporting dashboards, and hundreds of pre-built templates and integrations. ClickUp targets teams in software development, marketing, and operations that need to plan, execute, and monitor work without switching applications.
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