Job Overview
Location
Remote, USA
Job Type
Full-time
Category
HR & Recruiting
Date Posted
April 18, 2026
Full Job Description
đź“‹ Description
- • The Learning Services Specialist (Training Admin) provides high-quality support for the Learning Services team by managing requests in the Learning Management System (LMS), handling troubleshooting, reporting, and client consultation, and supporting GxP-related systems across clinical, biometrics, regulatory affairs, medical affairs, manufacturing, and quality assurance functional areas.
- • Day-to-day responsibilities include performing LMS administration tasks such as creating instructor-led and on-the-job trainings, building and maintaining complex curricula and programs, editing and revising learning items, managing learner roles and assignments, maintaining learning records and history, pulling reports, providing audit support, acting as the initial point of contact for learner inquiries, troubleshooting training course-related issues, collaborating with senior specialists to resolve learner issues, supporting continuous improvement initiatives for ticket processing, participating in User Acceptance Testing (UAT), and facilitating shadowing sessions for new hires.
- • The role is part of Biogen’s Learning Services team, which supports a functionally aligned pillar within learning operations and reports to the Supervisor, Learning Services. Biogen is a global biotechnology company committed to delivering life-changing medicines through innovation, inclusion, and excellence, with a culture that empowers employees to make a significant impact.
- • In this role, the individual will develop expertise in LMS administration, GxP compliance systems, and cross-functional collaboration within a regulated biotech environment. They will gain experience in process improvement, user support, and learning operations while building skills in problem-solving, prioritization, and stakeholder engagement in a fast-paced, remote work setting.
🎯 Requirements
- • Bachelor’s degree or equivalent combination of education and experience
- • 1-3 years of experience in learning, customer service, or general human resources
- • Experience with Veeva Vault Training (LMS for GxP Compliance) or other LMS systems preferred
- • GxP experience preferred
- • Experience with a ticketing system/case management (ServiceNow preferred)
- • Strong critical thinking and problem-solving skills
🏖️ Benefits
- • Medical, Dental, Vision, & Life insurance
- • Fitness & Wellness programs including fitness reimbursement
- • Minimum of 15 days paid vacation plus end-of-year shutdown (Dec 26–Dec 31)
- • Up to 12 company-paid holidays + 3 paid days for Personal Significance
- • 80 hours of sick time per calendar year
- • Paid Maternity and Parental Leave benefit
- • 401(k) program with company-matched contributions
- • Employee stock purchase plan
- • Tuition reimbursement of up to $10,000 per calendar year
- • Employee Resource Groups participation
Skills & Technologies
About Biogen, Inc.
Biogen is an American biotechnology company that develops and manufactures therapies for neurological and neurodegenerative diseases. Founded in 1978, the company focuses on treatments for conditions such as multiple sclerosis, Alzheimer’s disease, spinal muscular atrophy, and amyotrophic lateral sclerosis (ALS). It also produces biosimilar drugs for immune and inflammatory diseases. Biogen operates globally with research, development, and manufacturing facilities supporting its mission to improve outcomes for patients with serious neurological disorders.
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