Bilingual Claims Support Representative

Protective Life Corporation

Job Overview

Location

Strongsville, OH

Job Type

Full-time

Full Job Description

📋 Description

• The Bilingual Claims Support Representative (GAP & Theft Claims Administrator I) plays a vital role in supporting Protective Life Corporation’s mission to protect customers against life’s uncertainties by ensuring timely and accurate processing of GAP and theft claims.
• Day-to-day responsibilities include handling a high volume of inbound claims calls and emails, opening new claims, collecting and reviewing claim documentation for completeness and accuracy, verifying that all requirements are met, and providing clear claim status updates to customers.
• The role is part of Protective Life Corporation, a company dedicated to providing financial protection and peace of mind to millions of customers through insurance and retirement solutions.
• In this role, the individual will develop strong customer service, claims administration, and documentation review skills while gaining experience in a hybrid work environment within a stable, purpose-driven organization.

🎯 Requirements

• Bilingual proficiency in English and Spanish (required for effective communication with diverse customers)
• Ability to handle high-volume inbound calls and emails with accuracy and professionalism
• Strong attention to detail for collecting, reviewing, and verifying claim documents
• Basic computer literacy and familiarity with office software (e.g., email, spreadsheets, databases)
• Ability to follow established procedures and work independently with minimal supervision
• Willingness to complete initial onsite training in Strongsville, OH (Monday–Thursday)

🏖️ Benefits

• Hybrid work arrangement: remote work Tuesday, Thursday, Friday; onsite Monday and Wednesday
• Structured work schedule: Monday–Friday, 8:30 a.m. to 5:00 p.m. EST
• Opportunity to work for a stable, reputable company (Protective Life Corporation) with a mission-driven culture
• Initial onsite training provided to ensure success in the role
• Clear path for administrative skill development in claims processing and customer service
• Supportive team environment with defined responsibilities and management guidance

Skills & Technologies

Hybrid

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Protective Life Corporation

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About Protective Life Corporation

Protective Life Corporation, headquartered in Birmingham, Alabama, is a financial services holding company providing life insurance, annuities, asset protection, and retirement and investment products to individuals and institutions through subsidiaries such as Protective Life Insurance Company. Founded in 1907, the company operates nationwide and manages assets exceeding $100 billion, serving policyholders, plan participants, and institutional clients with risk management and wealth accumulation solutions. The firm distributes products via independent agents, brokers, financial institutions, and strategic partnerships, focusing on long-term financial security and stable cash flow generation for its customers and shareholders.

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