Job Overview
Location
United States Virtual
Job Type
Full-time
Category
Customer Support
Date Posted
April 2, 2026
Full Job Description
đ Description
- ⢠As a Bilingual Customer Care Representative at Assurant, you will serve as the primary point of contact for customers, delivering empathetic, professional, and solution-oriented support that directly impacts customer satisfaction and brand loyalty. Your role is vital in upholding Assurantâs reputation as a trusted global provider of protection and connectivity solutions, ensuring every interaction reflects the companyâs commitment to service excellence.
- ⢠You will handle inbound customer calls and emails with a focus on resolving issues, answering questions, and providing proactive solutionsâalways aiming to deliver a âWOW experienceâ where customers feel heard, valued, and delighted by your service. This includes documenting interactions accurately in CRM systems, following up on unresolved matters, and adapting to shifting priorities through participation in special projects and process improvements.
- ⢠You will operate in a fully remote, virtual environment requiring a reliable high-speed internet connection (25 Mbps down / 6 Mbps up) and a quiet, distraction-free home office setup. Shifts are full-time (40 hours/week) and may include evenings, weekends, and holidays, with availability required as late as 9 PM EST; schedules are determined through periodic shift bids based on business needs.
- ⢠Assurantâs Customer Care team is a cornerstone of the companyâs operations, supporting its mission to protect and connect major consumer purchases across mobile devices, insurance, vehicle protection, and specialty products. As part of a Fortune 500 global organization present in 21 countries, youâll join a diverse, inclusive team recognized as a Best/Great Place to Work in 15 countries and honored with Fortuneâs Americaâs Most Innovative Companies award.
- ⢠Through comprehensive paid virtual training from day one, youâll build deep expertise in Assurantâs products, systems, and service protocols while developing transferable skills in conflict resolution, active listening, multitasking, and digital communication. This role offers clear pathways for career advancement, including access to tuition reimbursement (up to $5,000/year after six months) and internal mobility opportunities, empowering you to grow professionally while making a meaningful difference in customersâ lives.
đŻ Requirements
- ⢠Bilingual fluency in Spanish and English (required)
- ⢠High school diploma or GED
- ⢠Customer service experience (call center, insurance, or banking preferred)
- ⢠Strong communication, listening, and problem-solving skills
- ⢠Ability to multitask using technology in a fast-paced environment
- ⢠Reliable high-speed internet (25 Mbps down / 6 Mbps up) and quiet, distraction-free home office setup
đď¸ Benefits
- ⢠Benefits from Day One â Medical, dental, vision, and more
- ⢠Paid Time Off â Including holidays
- ⢠Career Growth â Advancement opportunities and tuition reimbursement (up to $5,000/year after 6 months)
- ⢠Comprehensive Training â Paid virtual training to set you up for success
Skills & Technologies
About Assurant, Inc.
Assurant, Inc. is a global provider of risk management products and services, headquartered in New York. The company offers extended service contracts, vehicle protection, pre-funded funeral insurance, renters insurance, lender-placed homeowners insurance, and other specialty property and casualty coverage. It partners with lenders, manufacturers, mobile carriers, funeral homes, and property managers to distribute its products primarily in North America, Latin America, and Europe. Founded in 1892 and publicly traded on the NYSE, Assurant focuses on supporting consumer purchases of homes, vehicles, mobile devices, and appliances through underwriting, claims administration, and customer support services.
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