Customer Service Representative

📋 Description

• • Customer Service Representative at Sentry, responsible for delivering exceptional support to users of Sentry’s error and performance monitoring platform, ensuring customer satisfaction and operational efficiency.
• • Day-to-day responsibilities include becoming a Sentry account and billing expert, answering a high volume of inbound support tickets related to account and billing inquiries, and contributing to team improvements by updating the knowledge base and building macros to streamline support workflows.
• • Sentry is a fast-growing, mission-driven company backed by over $217 million in funding, trusted by industry leaders like Disney, Microsoft, and Atlassian to improve software reliability and developer productivity. The company operates on a hybrid model with in-office anchor days in Vienna, Austria, fostering collaboration while maintaining flexibility.
• • This role offers the opportunity to develop deep expertise in technical customer support, account management, and SaaS support operations, with potential for conversion to a permanent position based on performance and team growth.