Job Overview
Location
TPCA Waterloo
Job Type
Full-time
Category
Customer Support
Date Posted
April 22, 2026
Full Job Description
đź“‹ Description
- • As a Bilingual Customer Service Agent at Teleperformance, you will deliver inbound customer and technical support in both English and French from a home‑based workspace.
- • Day to day, you will troubleshoot product issues, enter accurate case data, escalate complex problems, and build positive customer relationships.
- • Teleperformance is a global leader in client experience management with hundreds of thousands of employees and hybrid work options, serving major international brands.
- • In this role, you can grow through paid training, internal career paths, and contribute to exceptional customer outcomes.
🎯 Requirements
- • Must be at least 18 years old and available full time.
- • Excellent verbal and written communication in English and French (bilingual required).
- • Reliable hardwired home internet connection (Wi‑Fi not permitted).
- • Strong computer skills and comfort using diagnostic tools and prescribed applications.
- • Ability to handle inbound customer and technical queries with a customer‑first approach.
- • Comfortable following scripted procedures, escalating when needed, and accurately logging data.
- • Open availability for program hours (Mon–Fri 8AM–9PM) and flexible 8‑hour shifts.
- • Willingness to participate in paid training and possible accommodations on request.
🏖️ Benefits
- • Work from home with paid 6‑week training and structured development curriculum.
- • Employee referral program ($500 per hire) and clear internal career advancement paths.
- • Competitive salary with incentive programs and a positive, supportive work environment.
- • Medical, dental, and employee family assistance program benefits.
- • Great perks on everyday products and services via Canada’s leading employee perks program.
- • Paid time off including 2 weeks’ vacation initially and continuous learning opportunities.
About ONETP S.A.S.
French fintech providing white-label payment processing platforms to banks, telecom operators, and large retailers. Its cloud-based suite covers card issuing, acquiring, digital wallets, contactless payments, and transaction orchestration for both domestic and cross-border schemes. The company focuses on modular APIs and PCI-DSS compliant infrastructure to speed up clients’ go-to-market while reducing compliance costs and technical debt.
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