Bilingual ROI Medical Records Specialist - Remote

Sharecare, Inc.

Job Overview

Location

2 Locations

Job Type

Full-time

Full Job Description

📋 Description

• Process release of information requests by retrieving patient medical charts, scanning records accurately, and transmitting information according to established procedures.
• Date stamp requests and highlight pertinent data to facilitate processing.
• Validate requests and authorizations for release of medical information according to established procedures.
• Perform quality checks on all work to assure accuracy, confidentiality, and proper invoicing.
• Maintain equipment in excellent operating condition (inside and out).
• Provide excellent customer service by being attentive and respectful; insure understanding of customer request and follow-through as promised; and be proactive in identifying client concerns or problems.
• May receive incoming requests including opening mail, telephone inquiries, and retrieving facsimile inquiries, depending on the needs to the client.
• Maintain a neat, clean, and professional personal appearance and observe the dress code established.
• Maintain a clean and orderly work area, ensuring records and files are properly stored before leaving area.
• Maintain working knowledge of existing state laws and fee structure.
• Work within scope of position and direction; willingly accept assignments and be available to take on additional facilities or help out during backlogs.
• Carry out responsibilities in accordance with client/site policies and procedures, including HIPAA, state/federal regulations related to operations, and labor regulations.
• Maintain confidentiality, security, and standards of ethics with all information.
• Work with privileged information in a conscientious manner while releasing medical records in an efficient, effective, and accurate manner.

🎯 Requirements

• High School Diploma (GED) required
• Minimum of 2 years prior experience in a medical records department or like setting preferred
• Strong computer software experience – general working knowledge of Microsoft Word and Excel required
• Ability to work remotely and at times provide support in client locations; geographical proximity to the assigned client site required
• Excellent organizational skills a must
• Ability to type 50 wpm
• Ability to use fax, copier, scanning machine
• Willingness to learn new equipment and processes quickly
• Self-motivated, a team player
• Proven customer satisfaction skills
• Ability to multi-task
• Bilingual, with fluency in both English and Spanish!

🏖️ Benefits

• Competitive salary and comprehensive benefits package
• Opportunity to work remotely with a leading digital healthcare company
• Professional development and growth opportunities
• Collaborative and innovative work environment
• Health, dental, and vision insurance
• 401(k) retirement plan with company match
• Paid time off and holidays

Skills & Technologies

Remote

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Sharecare, Inc.

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About Sharecare, Inc.

Sharecare, Inc. is a digital health company that provides a platform connecting consumers, patients, and healthcare providers. It offers tools for health assessments, condition management, care coordination, and wellness programs. The company integrates data from electronic health records, wearable devices, and user inputs to deliver personalized health insights and recommendations. Sharecare serves individuals, employers, health plans, and health systems through mobile and web applications. Founded in 2010, it is headquartered in Atlanta, Georgia.

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