Job Overview
Location
Remote - NY
Job Type
Full-time
Category
Operations
Date Posted
July 10, 2026
Full Job Description
đź“‹ Description
- • The Sales Operations Service Agent is responsible for supporting the Sales Operations Service Center by ensuring that brokers/agents and their uplines receive exceptional customer service.
- • The Sales Operations Service Agent fields phone and written inquiries from Brokers/Agents and their uplines.
- • The Sales Operations Service Agent also works alongside other members of the Sales Operations Management team to address service-related projects as required.
- • This role demonstrates the highest standard of quality service, commitment, and courtesy in dealing with both internal and external customers.
- • Provides high-quality on-line and telephone assistance to all customers including brokers/agent and their uplines.
- • Provides high-quality handling of customer inquiries, via mail, e-mail, and chat sessions.
- • Resolves inquiries and issues relating to all aspects of broker/agent business.
- • Makes recommendations to management concerning problems, problem trends, and process improvement.
- • Maintains an open exchange of information with internal and external customers.
- • Works with the Quality Assurance team to understand, track, and trend quality performance issues.
- • Works a flexible schedule including a late shift and weekends, and as needed during the Annual Open Enrollment Period, Open Enrollment Period, and during unforeseen business disruptions.
- • Additional duties as necessary.
🎯 Requirements
- • High school diploma or GED from an accredited institution.
- • Experience providing quality service across a broad range of business topics.
- • Telephonic customer service experience including handling of escalated calls.
🏖️ Benefits
- • Competitive compensation and benefits package.
- • Medical, dental, and vision coverage.
- • Incentive and recognition programs.
- • Life insurance.
- • 401k contributions.
Skills & Technologies
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About Healthfirst, Inc.
Healthfirst is a New York-based health insurance provider offering affordable, comprehensive plans to individuals, families, and seniors. For over 30 years, the company has delivered diverse options, including Essential Plans, Medicaid Managed Care, Child Health Plus, Marketplace plans, and specialized Medicare Advantage and Long-Term Care solutions. Healthfirst offers benefits like medical, prescription drug, dental, and vision coverage. Notably, Healthfirst maintains the only 5-star rated Essential Plan in New York for two consecutive years, solidifying its position as a trusted leader in accessible community healthcare.
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