Billing Representative

📋 Description

• • Monitor accounts to identify outstanding debts.
• • Review previous data for each debt or bill.
• • Call and email accounts payable contacts, administrators, and others as needed to ask about their overdue payments and upcoming dues.
• • Identify the root cause of non-payment.
• • Resolve billing concerns.
• • Report on collections update and accounts receivable status.
• • Communicate with the sales department to maintain accurate and updated information on client contract and other information.
• • Maintain a logs of calls and record any payment updates from the customer.
• • Receive new workplace assignments to start contacting the customer to set the relationship up for success, including simply introducing yourself and collect the right information.
• • Identify critical accounts and endorse them to managers as needed for proper escalatory measures.
• • Build relationships with the workplaces (properly set expectations about our billing policy, explain NET & Dispute Terms, etc).
• • Build out SMART action plans for delinquent accounts.
• • Aim to have a 95% collection rate on a quarterly basis.
• • Professional and clear communication (verbal and written).
• • High attention to detail.
• • Comfortable with math and data.
• • Strong judgment in customer-facing decisions and live interactions.
• • Mileage for feedback (high "coachability").
• • Ability to build relationships with customers.
• • General professional hygiene (e.g., always on time, follows through on commitments, etc.).
• • Active listening.
• • Negotiating skills.
• • Patience and stress management.
• • Problem-solving and critical thinking skills.
• • Quick adaptability to changes.
• • Open to candidates of all experience levels—what matters most is your ability to handle business customers professionally and solve problems effectively.
• • No specific degree required—we care about what you can do, not just what’s on your résumé.
• • 100% Remote. Work from anywhere in the world.
• • Fast-Paced Startup Environment. Join a company that values curiosity, independence, and growth.
• • A Hiring Process That Rewards Skills, Not Just Experience. Every applicant gets a fair shot—our selection is based on real-world problem-solving ability, not just credentials.
• • Opportunity to make a significant impact with our workplace customers.
• • A reliable laptop/desktop (no Chromebooks or Linux OS).
• • Minimum 20 Mbps wired internet connection.
• • Wired headset for clear communication.
• • A quiet, distraction-free workspace.
• • Stable power and internet connectivity.
• • The application form also includes basic billing rep skill-based questions. Some questions result in automatic rejection, so please approach these with diligence – they assess your ability to handle real problems and client situations.
• • You will receive an email with the next steps in the process within 2 days of your application.
• • Check your spam folder! If you don’t see the email, make sure it hasn’t been filtered out or blocked.
• • Clipboard would never ask you for money or your bank details to participate in our hiring process. Report any scammers impersonating the Clipboard hiring team members here https://forms.gle/SyGaxHFbon7Hg9fW6.