Billing Support Specialist

Flock Safety Inc.

Job Overview

Location

Remote - USA

Job Type

Full-time

Full Job Description

📋 Description

• Manage end-to-end billing operations cases, resolving invoice discrepancies, cash applications, and account escalations.
• Perform detailed customer reconciliations and dataset analysis in Salesforce and billing systems to clarify contract terms and billing histories.
• Partner cross-functionally with Customer Success, Account Executives, Deal Operations, and Finance to resolve complex, multi-layered account inquiries.
• Educate customers on payment processes, contractual terms, and account self-sufficiency across phone, email, and live chat.
• Author workflow documentation, process improvements, and Customer Help Center articles to resolve operational bottlenecks and reduce inbound case volume.

🎯 Requirements

• Demonstrated experience in customer-facing roles in fast-paced environments, with a focus on billing operations, accounts receivable, or technical support.
• Strong analytical proficiency with spreadsheet tools, including pivot tables, data manipulation, and VLOOKUPs to analyze billing datasets.
• Practical capability navigating Salesforce, billing platforms, and omnichannel customer communication systems.
• Proven ability to de-escalate complex customer matters and navigate contract terms with clear, professional written and verbal communication.
• A habit of start-to-finish case ownership, with flexibility to balance customer needs alongside core operational priorities.

🏖️ Benefits

• Starting salary between $60,000 and $75,000
• Flock Stock Options
• Flexible work environment with remote work options
• Opportunity to work with a diverse team and contribute to a mission-driven organization
• Comprehensive benefits package

Skills & Technologies

Remote

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Flock Safety Inc.

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About Flock Safety Inc.

Flock Safety provides cloud-based automated license plate recognition and video analytics for law enforcement, private communities, and businesses. Its solar-powered cameras capture vehicle details, detect crimes such as theft and violent offenses, and generate evidence packages accessible via a web platform. The company emphasizes privacy controls, encrypted data handling, and configurable retention policies. Deployed across thousands of U.S. neighborhoods and agencies, the system integrates with existing public safety workflows to accelerate investigations, reduce response times, and improve crime clearance rates without adding patrol resources.

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