Job Overview
Location
Remote - United States
Job Type
Full-time
Category
HR & Recruiting
Date Posted
July 9, 2026
Full Job Description
đź“‹ Description
- • We believe that mental health is just as important as physical health. We recognize that mental health issues can be complex and multifaceted, and we are dedicated to treating the whole person, not just the symptoms.
- • We aim to create a world where mental health is no longer stigmatized or marginalized, but rather is embraced as an integral part of one's overall well-being.
- • We believe that by providing quality care that is both evidence-based and compassionate, we can empower individuals to take charge of their mental health and achieve their full potential.
- • We are passionate about making a positive impact on the lives of those struggling with mental health issues and we strive to be a force for positive change in the field of mental healthcare.
- • Rula is a remote-first company. We currently hire in most U.S. states, with the exception of Hawaii.
- • We are seeking a Billing Support Specialist to join Rula’s Customer Experience Operations team and help resolve complex billing issues that matter deeply to our patients.
- • In this role, you’ll investigate billing concerns, working closely with patients, insurance providers, internal teams, and external partners to help drive timely, accurate resolutions.
- • You’ll play an important part in improving the patient experience while also strengthening the processes, resources, and guidance that support billing work across the organization.
- • This role is a great fit for someone who enjoys problem-solving, collaboration, and making a direct impact on access to care.
🎯 Requirements
- • 2+ years of experience in medical billing, healthcare billing support, or revenue cycle operations, including experience with insurance claims, billing follow-up, benefit terminology, and patient billing questions
- • Hands-on expertise working in a queue-based or ticket-based omnichannel support role (phone, email, chat) where the majority of time is spent directly handling case volume
- • Experience independently receiving, investigating, and resolving complex or escalated support issues, using sound judgment, strong follow-through, and clear documentation
- • Experience communicating with cross-functional partners and external stakeholders, including patients, vendors, and/or insurance companies to resolve complex issues and workflows
- • Strong organization and attention to detail in a fast-paced environment, with the ability to manage multiple priorities while maintaining high quality
🏖️ Benefits
- • 100% remote work environment: Working hours to support a healthy work-life balance, ensuring you can meet both professional and personal commitments (must be based in United States, currently not hiring in Hawaii)
- • Attractive pay and benefits: Full transparency of pay ranges regardless of where you live in the United States
- • Comprehensive health benefits: Medical, dental, vision, life, disability, and FSA/HSA
- • 401(k) plan access: Start saving for your future
- • Generous time-off policies: Including 2 company-wide shutdown weeks each year for self-care (for most employees)
- • Paid parental leave: Available for all parents, including birthing, non-birthing, adopting, and fostering
- • Employee Assistance Program (EAP): Supporting your mental and physical health
- • Quarterly department stipend: Fun team-building activities or in-person gatherings
- • Community and employee resource groups: Participate in groups that celebrate employee identity and lived experiences, fostering a sense of community and belonging for all
- • Home office stipend: New hire home office stipend & $50 monthly stipend to help cover internet or cell phone expenses
- • Wellness at Rula program: Year-round wellness initiatives and a $50/month wellness stipend
Skills & Technologies
See exactly how your profile matches this role — strengths, skill gaps, and what to do about them.
About Rula Health, Inc.
Rula Health, Inc. operates an online platform that connects individuals with licensed therapists and psychiatrists for video-based mental health care. The company offers in-network access within the United States, matching patients to providers based on clinical needs, insurance coverage, and scheduling preferences. Services include individual therapy, couples therapy, psychiatry, and medication management. Rula coordinates care through secure telehealth technology, handles insurance billing, and provides ongoing support to both patients and clinicians. Founded in 2021, the company aims to increase access to affordable, evidence-based behavioral health services nationwide.
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