Job Overview
Location
PT.BRAGA.Remote
Job Type
Full-time
Category
Operations
Date Posted
April 10, 2026
Full Job Description
đź“‹ Description
- • As a Billing Systems Analyst, you will serve as the first point of contact for incidents, performing initial validation, categorization, and prioritization to ensure proper routing to appropriate teams with clear technical information.
- • You will log into production environments to perform operational tasks, conduct initial investigations, and resolve basic issues while monitoring system activities and alerts across multiple products.
- • You will maintain end-to-end ticket governance by tracking progress, driving timely resolution, and ensuring consistent communication with stakeholders, even when tickets are handled by other teams.
- • You will support service performance by monitoring SLAs and KPIs, extracting and analyzing data from systems to produce operational reports and support issue investigation.
- • You will maintain accurate documentation of incidents, resolutions, and procedures, contributing to continuous service improvement through proactive ownership and problem-solving.
- • You will join CSG Systems International, a company with over 40 years of experience empowering global brands to connect, use, and pay for valued services through innovative technology and a culture of integrity, innovation, and impact.
- • You will work within a collaborative team that values ownership, accountability, and continuous improvement in supporting critical billing and operational systems.
🎯 Requirements
- • Bachelor’s degree in Information Systems, Engineering, Business, or a related field, or equivalent experience.
- • Experience in a technical support or operations environment, preferably with exposure to production systems.
- • Experience in telecommunications environments with exposure to billing operations such as usage processing, rating, and invoicing cycles (preferred).
- • Strong analytical and problem-solving skills with the ability to investigate issues, analyze system behavior, and interpret data.
- • Experience working with data (extracting, analyzing, or validating) to support troubleshooting and reporting.
- • Clear and professional communication in English with both technical and non-technical stakeholders.
🏖️ Benefits
- • Work from Home, in-office, or hybrid flexibility.
- • Access to Employee Belonging Groups fostering inclusion and community.
- • Comprehensive healthcare coverage including Dental, Medical, and Vision.
- • Paid Vacation, Volunteer, and Holiday Time Off.
- • Additional perks and benefits as part of CSG’s total rewards package.
Skills & Technologies
About CSG Systems International, Inc.
CSG Systems International provides cloud-based revenue management, customer experience, and payment solutions for communications, media, and other service providers worldwide. Its platform handles billing, charging, mediation, analytics, and digital monetization across wireless, wireline, cable, satellite, and OTT services. The company supports complex partner settlements, content monetization, and customer lifecycle management, serving large enterprises and government clients. Operations span North America, Europe, and Asia-Pacific.
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