Bodily Injury Adjuster - Represented, Moderate/Complex - MD, VA, DC, DE, WV (Remote)

The Allstate Corporation

Job Overview

Location

2 Locations

Job Type

Full-time

Full Job Description

📋 Description

• Investigate automobile accidents involving single or multiple vehicles with property damage and/or bodily injury where attorney or litigation is involved.
• Assess insurance coverage, liability, and damages while adhering to policy agreements and state regulations.
• Communicate with claimants, attorneys, vendors, and third-party carriers via phone, email, and text to provide clear, compassionate, and timely updates on claim status.
• Negotiate fair and timely bodily injury settlements using legal and business-standard methodologies in complex, represented claims.
• Utilize claims evaluation platforms, estimate tools, and job aids to efficiently process claims in a fast-paced remote environment.
• Maintain accurate and timely documentation in the company’s claims system to ensure financial protection and regulatory compliance.
• Lead with empathy in all customer interactions, embodying Allstate’s Claims Culture of caring, empowering, and restoring.
• Independently manage a caseload of moderate to complex bodily injury claims while meeting performance and timeline expectations.
• Apply critical thinking and problem-solving skills to evaluate conflicting information, identify fraud indicators, and resolve claim disputes.
• Adapt communication style to match customer preferences, ensuring a fast, fair, and easy claims experience across multiple channels.
• Conduct detailed reviews of medical records, police reports, and witness statements to determine liability and settlement value.
• Collaborate with the Centralized Licensing team to obtain required state adjuster or appraiser licenses within 60 days of hire, if applicable.
• Work remotely from a dedicated, private workspace with reliable internet (minimum 50 MB download / 5 MB upload) and appropriate office equipment.
• Receive company-provided technology including a laptop, monitors, headset, keyboard, and mouse, along with a monthly internet connectivity reimbursement.

🎯 Requirements

• Prior represented third-party casualty claim handling experience is required.
• 3+ years of moderate/complex bodily injury claim handling experience is preferred.
• Maryland, Virginia, West Virginia, Delaware, or Washington DC bodily injury claims experience preferred.
• Proficient knowledge of insurance policies, coverage determination, liability assessment, and state regulations.
• Ability to work independently and remotely while managing time efficiently.
• Proficient communication skills, especially over the phone, to establish rapport and assess claims accurately.

🏖️ Benefits

• Competitive annual compensation ranging from $53,500 to $84,625 based on experience and qualifications.
• $1,000 Licensing Sign-On Bonus available for candidates with active applicable adjuster or appraiser licenses.
• Comprehensive benefits package including healthcare, retirement (401K/pension), education reimbursement, and time off policies.
• Company-provided technology setup including laptop, monitors, headset, keyboard, mouse, and monthly internet connectivity reimbursement.
• Initial and ongoing training to ensure proficiency in role responsibilities and systems.
• Flexibility in scheduling to support work/life balance.

Skills & Technologies

REST

Remote

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The Allstate Corporation

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About The Allstate Corporation

The Allstate Corporation is a publicly traded insurance holding company headquartered in Northfield Township, Illinois. Through subsidiaries, it offers personal property, casualty, life, and health insurance, roadside assistance, and financial services across the United States and Canada. Founded in 1931 as part of Sears, Roebuck and Co., it became independent in 1993 and now serves approximately 16 million households. Allstate distributes products via exclusive agents, independent agencies, direct-to-consumer channels, and online platforms, underwriting risks through brands such as Allstate, Encompass, and Esurance, while also investing in technology-driven ventures like Arity and Allstate Identity Protection.

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