Broker Sales Support Specialist I

📋 Description

• • As a Broker Sales Support Specialist I at Centene Corporation, you will play a pivotal role in ensuring the seamless operation of our Ambetter sales channels by providing expert support to our valued Ambetter Brokers and internal Sales team.
• • Your primary focus will be on addressing commission and contracting-related inquiries, requiring a deep dive into issues and the ability to clearly communicate complex findings back to brokers and stakeholders.
• • This role demands a proactive and investigative approach, where you will conduct in-depth research to resolve broker concerns, ensuring accuracy and efficiency in every interaction.
• • You will act as a crucial liaison, collaborating closely with leadership, the Sales team, and other internal departments to investigate and resolve member-related issues that are initially reported to the Broker & Sales Support team.
• • A key responsibility involves meticulously documenting initial research and diligently following up on all reported issues until a satisfactory resolution is achieved, demonstrating a commitment to service excellence.
• • You will partner strategically with the Sales team to facilitate outreach to brokers, with the ultimate goal of securing and retaining membership, directly contributing to the achievement of organizational objectives.
• • This involves understanding broker needs and proactively offering solutions that foster strong, long-term relationships.
• • A significant aspect of the role includes handling provider issues that brokers report via phone or email, requiring you to quickly assess the situation and determine the appropriate course of action.
• • You will be empowered to collaborate directly with the Provider Management Team and Health Plan contacts to effectively resolve these provider-related challenges.
• • A core function of this position is the thorough research of commission discrepancies. You will be responsible for investigating and determining the validity of commission payments for brokers.
• • For less complex commission issues, you will be authorized to initiate and oversee the necessary corrections, ensuring brokers are paid accurately and in a timely manner.
• • Your evaluation will directly impact whether a broker receives commission payments, underscoring the importance of your analytical skills and adherence to policy.
• • Beyond these core duties, you will be expected to perform other assigned tasks that contribute to the overall success of the Broker & Sales Support team and Centene Corporation.
• • Adherence to all company policies, standards, and procedures is paramount to maintaining operational integrity and compliance.
• • This role offers a unique opportunity to contribute to Centene's mission of transforming the health of communities by ensuring our sales partners have the support they need to thrive.
• • You will be instrumental in fostering a positive and productive environment for our brokers, which in turn enhances the member experience.
• • The ability to manage multiple inquiries simultaneously, prioritize tasks effectively, and maintain a high level of professionalism under pressure will be essential for success in this dynamic role.
• • You will gain valuable experience in the health insurance industry, specifically within sales support and broker relations, developing a comprehensive understanding of the healthcare landscape.
• • This position is ideal for an individual who is detail-oriented, possesses strong problem-solving skills, and is passionate about providing exceptional customer service.
• • By ensuring smooth commission processes and resolving critical broker issues, you directly impact the growth and stability of our Ambetter plans.
• • Your contributions will help Centene continue its mission of providing accessible and quality healthcare solutions to millions of members across the nation.
• • This role requires a proactive mindset, a willingness to learn, and the ability to adapt to evolving business needs and industry regulations.
• • You will be a key player in maintaining strong relationships with our broker network, a critical component of our sales strategy.
• • The remote nature of this position for California residents offers flexibility while demanding self-discipline and effective time management.
• • You will be an integral part of a team dedicated to supporting the sales force and ensuring the satisfaction of our external partners.
• • Your work will directly influence broker retention and acquisition, contributing to Centene's overall market presence and success.
• • This role provides a clear path for growth within Centene, offering opportunities to expand your knowledge and responsibilities within the sales support and operations functions.
• • You will be empowered to make decisions and take ownership of issues, fostering a sense of autonomy and professional development.
• • The ability to interpret and apply company policies and industry regulations to specific broker scenarios is a critical skill that will be honed in this position.
• • Ultimately, you will be a trusted resource for our brokers, providing them with the information and support they need to effectively serve our members.