Business Analyst

Takealot Online (RF) (Pty) Ltd

Job Overview

Location

Cape Town

Job Type

Full-time

Full Job Description

📋 Description

• Analyse project scope and core objectives, leading requirements-elicitation workshops with stakeholders to define, document, and prioritise business and functional requirements for Takealot’s product catalogue information.
• Critically evaluate information from multiple sources, reconcile conflicts, decompose high-level goals into detailed components, and distinguish user requests from true business needs.
• Collaborate with technical leads and subject-matter experts to establish technical vision and analyse trade-offs between usability and performance.
• Produce and obtain sign-off on key artefacts including Business Requirement Specifications (BRS), Functional Requirement Specifications (FRS), wireframes, process/workflow diagrams, data models, and acceptance criteria.
• Serve as the key liaison between business stakeholders, BI, data engineering, and engineering teams to ensure alignment on project goals and deliverables.
• Proactively communicate information needs and functional requirements across project teams, facilitating clarification sessions to ensure development and QA teams fully understand requirements.
• Project-manage selected BI, analytics, and systems initiatives from planning through to delivery, ensuring timely and accurate execution.
• Review test plans and scripts for accuracy, coverage, and alignment with requirements; perform User Acceptance Testing (UAT) and support business testers during UAT cycles.
• Conduct data analysis and validation using BigQuery SQL to support requirements, design decisions, and solution verification.
• Develop and maintain LookML models to contribute to the semantic data layer in Looker, ensuring governance and consistent metric definitions.
• Build and maintain dashboards, visualisations, and analytical reports in Looker BI and Looker Studio to support business decision-making.
• Work with GCP tools such as Google Dataforms to support data collection, workflow automation, and analytics processes.
• Identify and drive continuous improvement opportunities across BI processes, data quality, data governance, and reporting efficiency.
• Apply strong analytical and critical-thinking skills to interpret complex data, identify patterns, decompose ambiguous problems, and translate insights into actionable requirements.
• Demonstrate proficiency in SQL, BigQuery, Looker, LookML, Looker Studio, and similar analytics platforms to deliver accurate and scalable data solutions.
• Produce clear, accurate documentation including BRS, FRS, acceptance criteria, process flows, data models, and reporting specifications.
• Perform root-cause analysis and proactively identify inefficiencies and improvement opportunities in data and system workflows.
• Communicate complex technical information clearly to both technical and non-technical audiences through strong verbal and written communication skills.
• Manage stakeholder expectations across business, product, engineering, and data teams through influence, negotiation, and relationship-building.
• Adopt a user-centric mindset, considering customer journeys and user experience when designing solutions.
• Collaborate effectively with cross-functional teams including Engineering, UX/UI, QA, Product, and Data/BI teams.
• Work within Agile/Scrum environments, participating in grooming, planning, reviews, and retrospectives.
• Manage multiple priorities in a fast-paced, dynamic environment while maintaining quality and meeting deadlines.
• Maintain a solutions-oriented, proactive mindset with high ownership, energy, and a can-do attitude.
• Adapt quickly to new tools, technologies, and business concepts with a continuous-learning mindset.
• Apply high levels of critical thinking, attention to detail, and a commitment to ongoing professional development.

🎯 Requirements

• Minimum of 3 years’ experience in Business Analysis, Product Management, Data Analysis, or a related field
• Demonstrated experience defining and documenting solutions for customer-facing systems, websites, or digital platforms
• Hands-on experience working within Agile/Scrum environments, including participation in key ceremonies
• Strong experience using SQL, preferably with BigQuery or another cloud-based data warehouse
• Practical experience with BI and data analytics tools (Looker, Looker Studio, Power BI, or similar)
• Exposure to GCP tools such as BigQuery, LookML/Looker, Dataforms, or similar cloud data services

🏖️ Benefits

• Market-related Total Remuneration Package with full flexibility according to personal needs
• Hybrid working model offering both remote work and office collaboration
• Free access to online learning platforms including MyAcademy, Udacity, and Coursera
• Staff discount on millions of products across 28 departments
• Confidential counselling, legal support, and financial guidance available free of charge
• Free parking at the office location

Skills & Technologies

GCP

Remote

Degree Required

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Takealot Online (RF) (Pty) Ltd

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About Takealot Online (RF) (Pty) Ltd

Takealot.com is South Africa’s largest e-commerce marketplace, offering millions of products across electronics, home, fashion, books, toys, appliances, and groceries. Launched in 2011 after rebranding from Take2, the company operates a nationwide fulfillment network, including warehouses in Cape Town and Johannesburg, and provides last-mile delivery to most urban and many rural areas. It also hosts third-party sellers through its marketplace platform and runs daily deals, flash sales, and a subscription programme called TakealotMore. Part of the Naspers group, it is headquartered in Cape Town and employs over 2,000 people.

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