Business Analyst

📋 Description

• • As a Business Analyst at Capita plc, you will play a pivotal role in enhancing public services by transforming complex requirements into clear, actionable solutions. This fully remote position offers the unique opportunity to contribute to government-funded programmes, making a tangible difference in the lives of citizens.
• • Your primary responsibility will be to establish, validate, and meticulously document business requirements, ensuring they are perfectly aligned with overarching project objectives. This involves a deep dive into understanding the needs of various stakeholders and translating them into a language that can be understood and acted upon by operational, technology, and delivery teams.
• • You will be instrumental in mapping existing processes and controls, critically identifying areas for improvement. This analytical work will support the creation of robust, compliant documentation that forms the backbone of successful project delivery.
• • Collaboration is key in this role. You will work closely with operational, project, and IT teams to dissect problems, brainstorm challenges, and design solutions that are not only fit-for-purpose but also efficient and effective. This cross-functional teamwork ensures that solutions are practical and well-integrated into existing systems and workflows.
• • Supporting testing activities is another crucial aspect of your role. You will ensure that the developed solutions accurately meet the documented requirements, actively participating in query resolution and defect management to uphold the quality and integrity of the deliverables.
• • Facilitating workshops and working groups will be a regular part of your duties. These sessions are vital for aligning diverse stakeholder perspectives on requirements, resolving complex issues, and driving critical decisions forward, ensuring project momentum is maintained.
• • Building and nurturing strong relationships with both internal and external stakeholders is paramount. Your ability to foster clear communication, maintain project momentum, and ensure the delivery of high-quality outputs will be a significant factor in your success and the success of the projects you support.
• • This role demands a proactive approach to time management, with the ability to independently manage multiple workstreams simultaneously. You will be expected to take ownership of your tasks and deliver consistently, even under pressure.
• • You will leverage your expertise in process modelling techniques, such as BPMN, and demonstrate familiarity with iterative solution development options to propose and implement the most effective approaches.
• • Proficiency in essential tools like Visio, Excel, PowerPoint, and Word is expected, alongside a solid understanding of common delivery methodologies, including Agile and Waterfall, allowing you to adapt your approach to different project needs.
• • The role offers a chance to contribute to meaningful work that directly impacts public services, improving experiences and outcomes for communities across the UK.
• • You will benefit from collaboration with supportive colleagues across BA, PMO, Technology, and Operations, gaining access to established templates and best practices that will aid your work.
• • Your expertise will be recognized, and you will be empowered with the autonomy to recommend the most appropriate solutions for the challenges presented.
• • Capita is committed to your professional growth, offering clear progression routes into Senior BA positions, project or change management roles, or leadership opportunities within the broader BA community.
• • This position is fully remote, offering flexibility and the ability to work from home across Great Britain. Eligibility to gain Security Clearance is a mandatory requirement for this role, ensuring the security and integrity of government-funded programmes.
• • You will be part of a diverse network of talented professionals, contributing to Capita's mission of helping clients across the public and private sectors run complex business processes more efficiently and create better consumer experiences.
• • Embrace a culture that values customer focus, fearless innovation, achieving together, and valuing everyone. Join us and discover a career with purpose, where your contributions are recognized and valued, and where you can truly unlock your potential.