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Business Analyst

Marmon Holdings, Inc.

Job Overview

Location

Chicago, Oregon, USA

Job Type

Full-time

Full Job Description

📋 Description

• Own the end-to-end discovery, analysis, and documentation of business requirements for World Book’s flagship digital products—including ClassMate AI, World Book Online, and the data-driven lesson builder—ensuring every feature shipped directly advances learning outcomes for K-12 teachers and students.
• Act as the single source of truth between Product Management, Engineering, Editorial, UX, Data, and Customer Success teams; translate high-level strategic goals into granular user stories, acceptance criteria, and process flows that developers can build against within two-week Scrum sprints.
• Facilitate all Agile ceremonies—sprint planning, backlog grooming, daily stand-ups, and retrospectives—while continuously prioritizing the backlog against measurable KPIs such as student engagement minutes, teacher NPS, and content completion rates.
• Conduct rigorous gap analyses and process-mapping workshops to surface automation opportunities, reduce manual editorial tasks, and unlock scalable personalization through AI-driven metadata tagging and recommendation engines.
• Design and maintain data models, API contracts, and integration specifications that power seamless content ingestion, real-time analytics dashboards, and adaptive learning pathways across web, mobile, and LMS integrations.
• Lead user-acceptance testing (UAT) cycles with classroom educators and district administrators; craft test scripts, coordinate pilot programs, and synthesize qualitative feedback into actionable defect tickets and enhancement requests.
• Post-launch, monitor product telemetry and learning analytics via Power BI or Looker; translate findings into A/B test hypotheses and iterative backlog items that demonstrably improve student mastery and teacher efficiency.
• Build and curate a living knowledge base—process documentation, data dictionaries, release notes, and training materials—to ensure cross-functional teams remain aligned and new hires ramp quickly.
• Champion ethical AI and data-privacy best practices, ensuring compliance with COPPA, FERPA, and state-level student-data regulations while still enabling cutting-edge personalization.
• Serve as the voice of the customer in quarterly roadmap reviews, presenting evidence-based recommendations that secure stakeholder buy-in and continued investment in digital innovation.
• Mentor junior analysts and editorial staff on Agile principles, requirements elicitation techniques, and data-driven decision making, fostering a culture of continuous learning across the organization.

🎯 Requirements

• Bachelor’s degree in Business, Computer Science, Information Systems, or related field; MBA or equivalent advanced experience preferred.
• 3–5 years of hands-on experience as a Business Analyst, Product Analyst, or similar role within EdTech, SaaS, or digital-content environments.
• Demonstrated proficiency with Agile Scrum practices and tooling—Jira, Confluence, or direct equivalents—plus the ability to write crisp user stories and acceptance criteria.
• Strong analytical and critical-thinking skills paired with hands-on experience in data visualization tools such as Power BI, Tableau, or Looker.
• Outstanding written and verbal communication skills with a proven ability to distill complex technical concepts for non-technical educators and executives.

🏖️ Benefits

• Competitive base salary ranging from $65,000–$85,000 plus performance-based bonuses.
• Comprehensive benefits package including medical, dental, vision, and 401(k) matching to support long-term financial and physical well-being.
• Access to continuous learning stipends and internal mobility across Marmon’s 120+ companies, enabling career growth without leaving the Berkshire Hathaway ecosystem.
• Flexible hybrid work arrangements based out of our downtown Chicago office (180 N LaSalle St), with modern collaborative spaces and a culture that values work-life balance.

Skills & Technologies

Onsite

Degree Required

Hybrid

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Marmon Holdings, Inc.

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About Marmon Holdings, Inc.

Marmon Holdings, Inc., a Berkshire Hathaway company, operates a global federation of more than 100 autonomous manufacturing and service businesses. Founded in 1953 and headquartered in Chicago, the group supplies engineered components, foodservice technologies, retail solutions, transportation equipment, water technologies, and industrial products across aerospace, automotive, construction, medical, and energy markets. Operating under decentralized management, each Marmon company focuses on niche markets, delivering specialized products while leveraging shared resources, innovation, and financial strength. With approximately 27,000 employees worldwide, Marmon emphasizes long-term growth, operational excellence, and customer-centric solutions across North America, Europe, and Asia.

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