Business Analyst IV - Alert Management & Observability Standards Lead

Astreya Partners, Inc.

Job Overview

Location

Remote, CA

Job Type

Full-time

Full Job Description

📋 Description

• The Business Analyst IV - Alert Management & Observability Standards Lead is responsible for rationalizing and governing all system alerts to ensure they align with department priorities, operational coverage models, and service reliability goals. This role defines alerting standards, reviews and approves alerts before they are routed to the 24x7 Eyes-on-Glass Operations team, and establishes a scalable approach to cataloging alert response instructions (runbooks/playbooks) so responders can take consistent, high-quality actions.
• Day to day, the person will establish and maintain a department-wide alert rationalization framework, define and enforce alerting standards (severity definitions, metadata requirements, naming conventions, routing rules), act as gatekeeper for alert routing decisions to 24x7 Eyes-on-Glass, own the runbook template and ensure runbooks are versioned and maintained, define and publish KPIs demonstrating alerting health, and coach service teams on observability best practices and incident correlation.
• The role operates at the intersection of the IT Operations Command Center (OCC), engineering/application teams, platform/monitoring tool owners, and service owners, ensuring alerts are actionable, prioritized, and paired with clear response guidance. Astreya Partners, Inc. is a fast-growing IT services provider offering career growth opportunities within a delivery network serving major global firms.
• The person can learn and achieve mastery in enterprise alert governance, observability standards design, incident response optimization, and cross-functional stakeholder enablement. They will drive measurable reductions in alert fatigue, establish scalable alert onboarding workflows, and build a centralized alert catalog with runbook coverage targets, positioning themselves as a leader in IT reliability and operational excellence.

🏖️ Benefits

• Medical provided through UHC (PPO, HSA, Surest options) or Kaiser (HMO option only for California employees)
• Dental and Nationwide Vision provided through UHC
• Flexible Spending Account for Health & Dependent Care and Pre-Tax Account for Commuter Benefit/Parking & Transit
• Continuing Education and Professional Development via Udemy, Coursera, and LinkedIn Learning
• Tuition Reimbursement (available 6 months after start date, capped)
• Paid Time Off (accrued and prorated, maximum of 120 hours annually) and Paid Holidays

Skills & Technologies

Azure

Prometheus

Grafana

Splunk

Senior

Remote

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Astreya Partners, Inc.

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About Astreya Partners, Inc.

IT services company providing global technology workforce solutions, managed services, and digital workplace support. Delivers end-user computing, service desk, logistics, and enterprise technology deployment for Fortune 500 clients, operating across North America, EMEA, and APAC with a distributed talent model and integrated platform for device lifecycle management.

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