Business Banking Virtual Relationship Manager

📋 Description

• • As a Business Banking Virtual Relationship Manager at KeyCorp, you will be entrusted with the critical responsibility of actively managing a diverse portfolio of clients within the entry segment of our Business Banking division. Your primary objective will be to cultivate and deepen client relationships, acting as their trusted financial advisor and a proactive advocate for their business success.
• • This role demands a strategic and client-centric approach, focusing on understanding the unique needs and aspirations of each small business client. You will be empowered to grow and retain these valuable banking relationships through consistent, proactive engagement and the delivery of tailored financial solutions.
• • A significant aspect of your role will involve making proactive outbound calls to your assigned clients at predetermined intervals. These interactions are designed to address any service-related needs, identify potential business challenges, and explore opportunities to enhance their financial standing.
• • You will be a key player in promoting and cross-marketing KeyCorp's comprehensive suite of products and services. This includes keeping clients informed about new offerings, special promotions, and providing insightful financial advice through consultative reviews and regular, proactive contact.
• • Collaboration is paramount in this role. You will engage in joint calls with internal partners to not only enhance their selling capabilities but also to uncover potential consumer opportunities. Furthermore, you will actively connect with Business Banking Relationship Managers, Branch Managers, and other specialty partners to identify and pursue sales opportunities, ensuring a seamless and integrated client experience.
• • A core responsibility involves the meticulous review of financial statements, a thorough assessment of credit lines, and the efficient renewal of existing loans. This requires a keen analytical mind and a deep understanding of financial health.
• • You will be instrumental in identifying and capitalizing on opportunities to extend lending solutions in the form of business loans. This includes managing the entire lending process, from initial assessment to finalization, ensuring compliance with all bank policies and procedures.
• • A relentless focus on client retention and the proactive mitigation of profitable client run-off is essential. Your ability to anticipate client needs and address potential concerns before they escalate will be a key differentiator.
• • Beyond sales and relationship management, you will be responsible for a variety of operational tasks, acting as a knowledgeable bank advocate and advisor. This dual role ensures both client satisfaction and adherence to internal standards.
• • Diligent management of all administrative tasks associated with your client portfolio is crucial. This ensures that all clients are managed in full compliance with bank regulations and internal policies, safeguarding both the client and KeyCorp.
• • Embracing and excelling within a virtual team model is fundamental to success. You will contribute to fostering a professional, collaborative, and high-performing atmosphere that drives a successful sales environment, even in a remote setting.
• • You will strategically manage relationships with clients who may be unprofitable or are anticipated to exit the bank. This requires a nuanced approach to either re-engage them with valuable solutions or manage their departure in a professional and compliant manner.
• • You will be expected to perform other duties as assigned, demonstrating flexibility and a willingness to adapt to evolving business needs. Responsibilities and activities may change or new ones may be assigned at any time with or without notice, reflecting the dynamic nature of the financial services industry.
• • Adherence to all KeyBank policies and procedures is non-negotiable. This includes consistently acting professionally, conducting business ethically, diligently avoiding conflicts of interest, and always acting in the best interests of Key's clients and KeyCorp as a whole.