Business Consultant - Control Room Products Services (UK Public Sector Policing Fire)
Job Overview
Location
Remote, UK
Job Type
Full-time
Category
Product Management
Date Posted
January 24, 2026
Full Job Description
đź“‹ Description
- • Join our esteemed Public Safety Application Consultancy Team as a Business Consultant, specializing in Control Room Products and Services for the UK Public Sector, with a specific focus on policing and fire & rescue services.
- • Become an integral part of a team comprised of seasoned professionals possessing deep specialist knowledge across a spectrum of mission-critical systems and services. This includes expertise in command and control systems, Computer-Aided Dispatch (CAD), integrated communications, complex data migration projects, and intricate system integrations.
- • This role is ideally suited for an individual who brings practical, hands-on experience within control room operations. You will possess a profound understanding of the unique pressures, stringent standards, and critical compliance obligations inherent in emergency service environments, enabling you to hit the ground running.
- • Leverage your subject matter expertise and invaluable industry insight to significantly enhance the team's collective capabilities. You will play a proactive role in the continuous development and refinement of our consultancy offerings, ensuring they remain at the forefront of industry innovation.
- • Report directly to the Consultancy Team Leader, fostering a collaborative environment and working closely with colleagues across various departments, including product management, project delivery, rigorous testing phases, and ongoing customer support.
- • Deliver exceptional quality consultancy services to our valued UK Police and Fire Services customers. A primary emphasis will be placed on the successful implementation of NECSWS Control Room Products and associated Services, ensuring seamless integration and optimal performance.
- • Serve as a key subject matter expert, providing authoritative guidance and support in the delivery and intricate configuration of NECSWS Control Room products. Your expertise will be crucial in tailoring solutions to meet specific customer needs.
- • Engage proactively and effectively with customers to gain a comprehensive understanding of their operational requirements. Identify critical gaps in current systems or processes and meticulously recommend bespoke solutions that precisely align with their strategic objectives and immediate needs.
- • Deliver high-impact consultancy and essential support through a variety of flexible formats. This includes conducting on-site visits, facilitating virtual consultations, and developing tailored, comprehensive documentation to support customer understanding and adoption.
- • Conduct compelling presentations and product demonstrations for delegates, adapting your approach based on available facilities and specific customer requirements, as and when needed. Your ability to articulate complex solutions clearly will be paramount.
- • Take a leading role in, and actively contribute to, the development of innovative new consultancy offerings. This includes pioneering approaches for newly developed software services, ensuring our portfolio remains cutting-edge and responsive to market demands.
- • Make insightful and actionable recommendations relating to the most effective utilization of NECSWS software. Ensure these recommendations are always in direct alignment with the client's unique business needs and long-term strategic goals.
- • Guarantee that all consultancy engagements are delivered with the utmost effectiveness, consistently achieving positive customer feedback and exceeding expectations.
- • Foster and ensure high levels of customer satisfaction with both the products and the services provided. Critically, you will be responsible for feeding back any identified issues, challenges, or enhancement opportunities into the consultancy group and to other relevant internal stakeholders to drive continuous improvement.
- • Maintain and actively progress your knowledge base of NECSWS products and services. Embrace a culture of continuous learning to stay abreast of all updates, new features, and best practices.
- • Extend your own professional capabilities and those of other consultancy team members. Contribute to enhancing the collective ability to deliver outstanding consultancy through dedicated internal training sessions and proactive mentoring, fostering a high-performance team environment.
- • Contribute to the refinement and documentation of best practices for control room solutions within the public safety sector, sharing knowledge and insights across the team and wider organization.
- • Participate in pre-sales activities, assisting the sales team by providing technical and operational insights to prospective clients, helping to shape compelling proposals and solution designs.
- • Support the transition of implemented solutions from project delivery to the support teams, ensuring comprehensive knowledge transfer and a smooth handover process.
- • Analyze existing customer workflows and processes, identifying opportunities for optimization through the application of NECSWS control room technologies.
- • Develop and maintain strong, collaborative relationships with key stakeholders within customer organizations, acting as a trusted advisor and primary point of contact for consultancy matters.
- • Contribute to the development of case studies and success stories, highlighting the positive impact of NECSWS solutions on public safety operations.
- • Stay informed about evolving trends, regulatory changes, and technological advancements within the UK policing and fire & rescue sectors that impact control room operations.
- • Ensure adherence to all company policies, procedures, and quality standards throughout the delivery of consultancy services.
- • Provide expert advice on system configuration, data management, and integration strategies to maximize the value derived from NECSWS control room products.
- • Assist in the development and delivery of training materials for both internal teams and external customers, enhancing user adoption and proficiency.
- • Proactively identify risks and challenges associated with consultancy projects and develop mitigation strategies to ensure successful outcomes.
- • Champion the value proposition of NECSWS control room solutions, effectively communicating technical benefits in terms of operational improvements and strategic advantages to diverse audiences.
- • Engage in post-implementation reviews to assess project success, gather lessons learned, and identify opportunities for further engagement and service enhancement.
- • Contribute to the continuous improvement of consultancy methodologies and tools, ensuring the team operates with maximum efficiency and effectiveness.
- • Uphold the highest standards of professionalism and integrity in all interactions with customers and colleagues, representing NECSWS as a leader in public safety technology solutions.
🎯 Requirements
- • Proven experience working within a UK Police or Fire & Rescue control room environment, demonstrating a deep understanding of operational workflows, challenges, and critical incident management.
- • Demonstrable experience in a consultancy, advisory, or business analysis role, with a focus on technology solutions within the public sector, specifically policing or emergency services.
- • Strong knowledge of command and control systems, Computer-Aided Dispatch (CAD), and integrated communication systems relevant to emergency services.
- • Excellent communication, presentation, and interpersonal skills, with the ability to engage effectively with stakeholders at all levels, from operational staff to senior management.
- • Ability to analyze complex operational requirements, identify gaps, and translate them into clear, actionable technical or process recommendations.
- • Willingness to travel across the UK as required for on-site client engagements.
🏖️ Benefits
- • Competitive salary commensurate with experience and expertise.
- • Generous annual leave allowance, providing ample opportunity for rest and recreation.
- • Comprehensive pension scheme to support your long-term financial security.
- • Opportunities for professional development and continuous learning, including access to training and certifications.
- • A collaborative and supportive team environment within a leading provider of public safety solutions.
- • The chance to make a tangible difference in enhancing the effectiveness and efficiency of UK emergency services.
Skills & Technologies
Remote
About NEC Software Solutions
NEC Software Solutions designs and delivers specialist software and services for public safety, healthcare, and local government markets. The company provides integrated case management, emergency response, and data analytics platforms that enable police, NHS trusts, and councils to improve operational efficiency and citizen outcomes. Its portfolio includes custody, control room, and electronic patient record systems, deployed on-premise or via secure cloud. With headquarters in the UK and offices across Europe, NEC Software Solutions supports more than 3,000 public sector organizations worldwide.
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