Business Development Associate

Wing AI Technologies, Inc.

Job Overview

Location

Makati

Job Type

Full-time

Full Job Description

📋 Description

• Are you a highly motivated and detail-oriented individual with a knack for problem-solving and a passion for driving business growth? Wing AI Technologies, Inc. is seeking exceptional Business Development Associates to join our dynamic and rapidly expanding sales organization. In this critical role, you will serve as the indispensable "Safety Net" for our global sales teams, ensuring that no opportunity slips through the cracks and that every prospect interaction is maximized.
• Our core mission is to eliminate revenue leakage by mastering the "Rebooking Cycle." As a Business Development Associate, you will be at the forefront of this initiative, taking immediate ownership of outreach, rescheduling, and the vital resuscitation of any prospect who, for any reason, misses a scheduled engagement. This includes last-minute cancellations, no-shows, or any other scenario where a prospect's journey with Wing AI Technologies is interrupted.
• You will be the expert navigator of these situations, employing strategic communication and persistent follow-up to re-engage prospects and secure new appointments. Your primary objective is to ensure that no ball is dropped, and that every potential client interaction is brought back onto the sales pipeline with renewed momentum. This role demands a proactive approach, exceptional organizational skills, and the ability to thrive in a fast-paced, high-volume environment.
• The Business Development Associate will work closely with Account Executives and Sales Development Representatives, acting as a crucial support function that directly impacts the sales team's efficiency and overall revenue generation. You will be responsible for meticulously tracking canceled and missed appointments, initiating timely and personalized follow-up sequences, and skillfully negotiating new meeting times that align with both the prospect's and the sales team's availability.
• This position requires a deep understanding of the sales process and the ability to adapt communication strategies based on prospect feedback and the reasons for the missed engagement. You will need to be adept at identifying potential roadblocks and proactively addressing them to rebuild trust and re-establish interest. Your success will be measured by your ability to consistently rebook appointments, minimize lost opportunities, and contribute to a seamless and effective sales funnel.
• Beyond rebooking, you will also play a role in gathering valuable feedback from prospects regarding their reasons for cancellation or no-show. This intelligence is crucial for our sales and marketing teams to refine their strategies, improve outreach efforts, and enhance the overall customer experience. You will be expected to document these interactions and insights accurately within our CRM system.
• The ideal candidate is someone who thrives on challenge, possesses unwavering resilience, and views every canceled meeting not as a failure, but as an exciting opportunity to demonstrate exceptional service and sales acumen. You will be empowered to take initiative, develop creative solutions, and contribute to a culture of continuous improvement within the sales department. This is a unique opportunity to make a significant impact on a growing company and develop highly sought-after skills in sales operations and customer relationship management.
• Your daily responsibilities will include managing a high volume of inbound and outbound communications, utilizing CRM software to track all prospect interactions and rebooking efforts, and collaborating with sales leadership to identify trends and areas for improvement in the rebooking process. You will be a key player in ensuring that Wing AI Technologies maintains its reputation for professionalism, responsiveness, and a commitment to client success, even when faced with unexpected disruptions in the sales cycle.
• This role is perfect for an individual who is highly organized, possesses excellent communication and interpersonal skills, and is driven by results. If you are looking for a challenging and rewarding career in a fast-paced tech environment where your contributions are directly visible and valued, this is the opportunity for you. Join Wing AI Technologies and become an integral part of our mission to redefine AI solutions and drive unparalleled business outcomes for our clients.

🎯 Requirements

• Proven experience in a sales support, customer service, or business development role, with a track record of success in managing client interactions and follow-ups.
• Exceptional organizational and time management skills, with the ability to manage a high volume of tasks and prioritize effectively in a fast-paced environment.
• Strong communication and interpersonal skills, with the ability to build rapport, negotiate effectively, and handle objections with professionalism and tact.
• Proficiency in using CRM software (e.g., Salesforce, HubSpot) for tracking leads, managing interactions, and documenting activities.
• Detail-oriented mindset with a commitment to accuracy and thoroughness in all aspects of the role.
• Bachelor's degree in Business, Marketing, Communications, or a related field, or equivalent practical experience.

🏖️ Benefits

• Competitive monthly salary ranging from PHP 39,000 to PHP 45,000, commensurate with experience and qualifications.
• Comprehensive Health Maintenance Organization (HMO) coverage for you and your dependents.
• Generous Paid Time Off (PTO) to ensure work-life balance and opportunities for rest and rejuvenation.
• Observance of US Holiday Leave, providing additional time off in line with international standards.
• Opportunity to work with a high-growth tech company and gain valuable experience in the AI industry.
• Professional development and training opportunities to enhance your skills and career progression.

Skills & Technologies

PHP

Junior

Onsite

Degree Required

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Wing AI Technologies, Inc.

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About Wing AI Technologies, Inc.

Wing AI Technologies operates a phone and text-based concierge service that lets consumers outsource everyday tasks such as food ordering, courier requests, reservations, and customer-support inquiries to remote human agents supported by proprietary automation software. Users submit requests through the Wing app, WhatsApp, or SMS; agents coordinate with vendors, track orders, and handle payment, aiming to deliver results within minutes. The company monetizes via subscription plans and per-task fees while offering business-facing APIs that let restaurants and retailers receive and manage outsourced customer interactions. Headquartered in San Francisco, Wing serves individual and enterprise clients across the United States.

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