Business Development Representative, Emerging AI Products

Intercom, Inc.

Job Overview

Location

Dublin, Ireland

Job Type

Full-time

Full Job Description

📋 Description

• As a Business Development Representative for Fin’s Customer Agent products, you will play a critical role in driving revenue growth by generating pipeline and laying the foundation for the Fin Sales organization through strategic prospecting and customer engagement.
• Day to day, you will partner with Account Executives to build and prioritize target account lists using firmographics, technographics, and intent data; engage with prospects and customers across the sales cycle—from first touch to adoption and expansion; operate across both high-velocity and complex sales motions; develop deep product expertise in Fin’s Customer and Sales Agent products; and collaborate cross-functionally with Sales, Marketing, Product, and Customer Success to improve pipeline generation and conversion.
• You will join a fast-moving, mission-driven team at Fin, the AI Customer Agent company, which helps businesses deliver perfect customer experiences through its high-performing AI Agent Fin. Founded in 2011, Fin serves nearly 30,000 global businesses and is one of the largest private software companies in the world, known for pushing boundaries, building with speed and intensity, and delivering incredible value.
• In this role, you will rapidly develop your sales career through internal promotion opportunities, gain hands-on experience in pipeline generation and customer engagement, build deep product knowledge in AI-powered customer service tools, and grow your skills in prospecting, communication, and cross-functional collaboration within a high-growth SaaS environment.

🎯 Requirements

• Strong desire to build a career in Sales with the goal of moving into a closing role in the future
• 1+ year of customer-facing work experience, with sales or SaaS experience a plus
• Comfortable working at pace in a high-velocity environment with strong prioritization skills
• Prospecting skills across cold calling, email, and social platforms
• Clear communication abilities, including adapting messaging to different audiences and active listening
• Growth mindset: self-awareness, openness to feedback, and commitment to continuous improvement
• Results-oriented attitude: driven to hit targets and raise performance standards for self and team
• Curiosity about AI and its impact on sales and customer service (technical expertise not required)

🏖️ Benefits

• Competitive salary and equity in a fast-growing start-up
• Weekday lunch service, snack foods, and a fully stocked kitchen
• Regular compensation reviews to reward great work
• Pension scheme with company match up to 4%
• Life assurance and comprehensive health and dental insurance for employees and dependents
• Flexible paid time off policy
• Paid maternity leave and 6 weeks of paid paternity leave
• Cycle-to-Work Scheme support with secure bike storage
• Standard MacBook provision, with Windows available for certain roles when needed

Skills & Technologies

Hybrid

Degree Required

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Intercom, Inc.

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About Intercom, Inc.

Intercom offers a customer communications platform that combines business messenger, automation, and support tools. Companies use it to acquire, engage, and support customers across websites, mobile apps, email, and social channels. The platform provides live chat, chatbots, product tours, surveys, help centers, and integrated ticketing. Teams collaborate through shared inboxes, routing rules, and performance analytics. APIs and third-party integrations connect the system to CRM, marketing, and data warehouses, enabling personalized messaging based on user attributes and behavior. Founded in 2011, the company serves B2B SaaS, e-commerce, fintech, and marketplace customers worldwide.

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