Business Operations Advisor

Blue Cross and Blue Shield of North Carolina

Job Overview

Location

Remote Flex - North Carolina

Job Type

Full-time

Full Job Description

📋 Description

• Provide department, divisional and/or segment focused business and operational support to include operational planning, workforce planning, reporting, data and/or budget analysis, internal/external marketing, and special projects.
• Facilitate planning of strategic goals and development of departmental/divisional operational plans; produce segment business plans and analysis under guidance from Segment Lead; coordinate, plan and facilitate various departmental/divisional events (i.e. Departmental Summits, All Hands Meetings, Leadership Planning Sessions, staff meetings) to make them more effective, purposeful and outcomes based.
• Assist with the overall workforce plan and staffing models, taking into account multiple and interrelated initiatives to either increase or decrease headcount, each with their own set of success criteria/outcomes, budget, and duration; responsible for tracking employee hires by budget & competency, per the Strategic Plan and other key inputs.
• Aid in the adoption of standard operating procedures and processes for the department and assist with the communication and education of new SOPs outside of the department; lead change management work to support business and process improvements and overall departmental/divisional effectiveness.
• Handle special projects for the department/division/segment as assigned, including assisting in the evaluation of potential opportunities to reduce costs/improve efficiencies, leading the review and evaluation of best or next practice opportunities for potential adoption, reviewing industry literature and ensuring leadership is briefed on current and emerging issues of importance to the organization, serving as lead on engagements with external entities (i.e. consultants) and coordinating data gathering and research efforts based on the direction of leadership, and tracking initiatives/projects for the department/division/segment and creating presentations of initiative/project progress for varied audiences, which may include ILT and Senior Leadership.
• Consolidate and standardize data analysis and reporting for relevant business operations; perform departmental budget analysis, monitor budget forecasts and review progress against administrative cost reduction goals; track goal progress, including data collection and analysis of key performance metrics (KPIs).
• Accompany leaders to internal and/or external partnership meetings, and capture discussions for follow-up; prepare input for Annual Report, CEO/Board reports, and other marketing/communication opportunities with a focus on partnering to deliver communications that are relevant and oriented to specific business partnerships both internal and external; provide support for leadership’s public speaking engagements and/or industry Board and Committee meetings; lead in management of vendor relationships as required by business operations’ needs.
• Blue Cross and Blue Shield of North Carolina is a mission-driven organization focused on improving the health and well-being of its members and communities; this role supports operational excellence and strategic alignment across departments to drive efficiency, innovation, and sustainable growth.
• In this role, you will develop expertise in business operations, strategic planning, change management, data-driven decision making, and cross-functional leadership while contributing to meaningful improvements in organizational performance and service delivery.

🎯 Requirements

• Bachelor's degree or advanced degree (where required)
• 3+ years of experience in related field
• In lieu of degree, 5+ years of experience in related field

🏖️ Benefits

• Annual Incentive Bonus*
• 401(k) with employer match
• Paid Time Off (PTO)
• Competitive health benefits and wellness programs

Skills & Technologies

Python

Remote

Degree Required

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Blue Cross and Blue Shield of North Carolina

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About Blue Cross and Blue Shield of North Carolina

Blue Cross and Blue Shield of North Carolina is a nonprofit health insurer domiciled in North Carolina, providing medical, dental, vision, Medicare, and Medicaid coverage to individuals, employers, and government programs. Founded in 1933, the company operates the largest provider network in the state and offers telehealth, pharmacy management, wellness, and care-coordination services. Its mission is to improve health care access, affordability, and outcomes for North Carolinians while maintaining community-focused, nonprofit governance.

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