Business Operations Lead

Pear VC, Inc.

Job Overview

Location

Chicago

Job Type

Part-time

Full Job Description

📋 Description

• Business Operations Lead at Pear VC-backed BridgeHealthAI, a mission-driven health tech startup focused on eliminating health disparities by empowering care teams serving underserved communities through AI-powered automation of patient outreach, eligibility, and follow-up workflows.
• Own day-to-day operational execution across 5+ health center clients, managing patient communication workflows, ensuring data accuracy, supporting client onboarding, conducting QA on outreach campaigns, translating feedback into engineering tickets, and assisting with sales and marketing collateral creation.
• Part of a small, fast-moving team working directly with the Head of Product and engineering to deliver impact at the intersection of healthcare, AI, and health equity, serving Federally Qualified Health Centers (FQHCs) and community organizations that care for 30M+ patients annually.
• Opportunity to build operational foundations from the ground up, gain end-to-end exposure to product lifecycle in a high-impact health tech environment, and directly contribute to reducing clinician burnout and improving patient access to care.

🎯 Requirements

• 3–5 years of experience in healthcare, health tech, or healthcare operations
• Hands-on experience with product QA or user acceptance testing, including collaboration with technical teams to review and release software
• Experience supporting client onboarding or implementation at a software company
• Strong written communication skills for sensitive, patient-facing content
• Comfortable working with data to manage structured workflows, detect errors, and maintain organization across multiple streams
• Detail-oriented with a track record of catching errors others miss
• Self-directed and able to manage multiple priorities without daily oversight
• Comfortable operating in ambiguous, fast-changing environments typical of early-stage startups

🏖️ Benefits

• Direct impact on patients accessing life-changing care through improved access and reduced administrative burden on care teams
• High-ownership role shaping how the company delivers value to clients at scale
• Opportunity to be an early team member building the operational foundation of a fast-growing, mission-driven company
• Work at the cutting edge of healthcare, AI, and health equity with backing from top-tier investors including Pear VC, Flare Capital, and Glen Tullman
• Competitive compensation package appropriate for a seed-stage company

Skills & Technologies

Senior

Onsite

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Pear VC, Inc.

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About Pear VC, Inc.

Pear VC is an early-stage venture capital firm founded in 2013 and based in San Francisco. It invests pre-seed and seed capital in enterprise software, consumer, fintech, healthcare, and deep-tech startups. The firm provides founders with a full-time, in-house product, design, and growth team during the company-building phase. Pear manages over $1.8 billion across multiple funds and has backed companies such as DoorDash, Guardant Health, Gusto, and Branch. The partnership emphasizes hands-on support, data-driven insights, and a tight-knit community to accelerate product-market fit and subsequent fundraising.

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