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Business Process Analyst

Flock Safety Inc.

Job Overview

Location

Remote - USA

Job Type

Full-time

Full Job Description

📋 Description

• The Business Process Analyst at Flock Safety plays a critical role in optimizing the Quote to Cash lifecycle by bridging business needs with technical solutions across Sales, Finance, Accounting, and IT teams. This role directly impacts revenue accuracy, operational efficiency, and scalability in a high-growth SaaS environment serving over 5,000 communities and 4,500 law enforcement agencies nationwide.
• You will drive process improvements in quoting, contracting, billing, and revenue operations by gathering requirements, documenting workflows, and supporting system enhancements in Salesforce CPQ and Billing platforms, ensuring data integrity and alignment with business goals.
• Flock Safety is a mission-driven, high-performance company valued at $7.5B with nearly $700M in venture funding, dedicated to building a nationwide public-private safety network through innovative technology that prioritizes privacy and community impact.
• You will collaborate closely with cross-functional stakeholders including Sales, Deal Desk, Finance, Accounting, IT Applications, Revenue, Customer Success, Legal, and Operations to translate complex business needs into actionable, scalable system solutions.
• Your day-to-day responsibilities include gathering and documenting business requirements, facilitating process mapping and gap analysis workshops, managing tickets in JIRA or Salesforce Cases, supporting user acceptance testing (UAT), and maintaining a centralized repository of Quote to Cash business rules and process flows.
• You will develop business cases and ROI analyses for proposed improvements, identify automation opportunities, and ensure solutions are delivered with quality, on time, and aligned to sprint cadences and project timelines.
• The role requires strong analytical thinking, attention to detail, and the ability to manage multiple projects simultaneously in a fast-paced, dynamic environment while communicating technical concepts clearly to both technical and non-technical audiences.
• You will participate in refining user stories, slotting enhancements into sprints, and supporting testing cycles to ensure solution readiness and quality before release.
• Over time, you will independently manage multiple Quote to Cash initiatives, contribute to refining delivery models, and help establish best practices in documentation, reporting, and intake processes to support continuous improvement.
• This role offers significant growth potential in revenue operations and business systems analysis within a rapidly scaling tech company that values ownership, collaboration, and bold thinking.

🎯 Requirements

• 2+ years of experience in business analysis, process improvement, revenue operations, or deal lifecycle support, preferably in a high-growth SaaS or startup environment
• Proven experience with Quote to Cash processes, including hands-on work with Salesforce, CPQ, and Billing systems
• Demonstrated ability to translate business needs into clear, documented requirements and facilitate process mapping and gap analysis sessions

🏖️ Benefits

• Fully paid health benefits (medical, dental, vision) with HSA match
• 12 weeks of 100% paid parental leave, plus an additional 6-8 weeks for birthing parents
• $150 monthly WFH stipend, $300 annual productivity stipend, and one-time $750 home office stipend
• Access to fertility and family benefits via Maven ($50,000 lifetime max), Spring Health mental health support, Cariloop caregiver support, and Carta Tax Advisor sessions
• Four employee resource groups (ERGs): Women of Flock, Flock Proud, LEOs, and Melanin Motion
• Flexible PTO (non-accrual) and 11 company holidays

Skills & Technologies

Spring

Remote

Degree Required

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Flock Safety Inc.

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About Flock Safety Inc.

Flock Safety provides cloud-based automated license plate recognition and video analytics for law enforcement, private communities, and businesses. Its solar-powered cameras capture vehicle details, detect crimes such as theft and violent offenses, and generate evidence packages accessible via a web platform. The company emphasizes privacy controls, encrypted data handling, and configurable retention policies. Deployed across thousands of U.S. neighborhoods and agencies, the system integrates with existing public safety workflows to accelerate investigations, reduce response times, and improve crime clearance rates without adding patrol resources.

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