Job Overview
Location
Remote USA
Job Type
Full-time
Category
Operations
Date Posted
July 1, 2026
Full Job Description
đź“‹ Description
- • As a Senior Manager of Capacity Operations & Vendor Performance at Devoted Health, you will play a critical role in scaling the Member Experience Operations organization by translating capacity and staffing decisions into operational reality through coordinated flex staffing, vendor performance, and cross-functional launch planning.
- • Day to day, you will partner with Workforce Management, Operations, Recruiting, Training, Quality, Data, and Vendor teams to turn forecasts and backlogs into smart deployment decisions, own staff augmentation strategy, set performance metrics and governance routines, and establish daily, weekly, and monthly rhythms for capacity deployment and accountability.
- • You will join Devoted Health’s Member Experience Operations organization, a mission-driven team focused on scaling smarter operations to support the Guide organization in delivering high-quality, family-centered healthcare to older Americans across the United States.
- • In this role, you will build scalable infrastructure, create centralized sources of truth for capacity and vendor performance, develop playbooks and SOPs, and drive accountability to maximize efficiency without defaulting to headcount growth — gaining deep expertise in operational leadership, vendor management, and healthcare operations scaling.
🎯 Requirements
- • 7+ years in operations, workforce management, vendor management, program management, business operations, or a similarly analytical operational leadership role in a customer-focused or healthcare environment.
- • A track record of leading complex, cross-functional initiatives with multiple teams, competing priorities, and measurable outcomes.
- • Demonstrated success building operating models, governance routines, scorecards, dashboards, playbooks, or performance management systems from scratch.
- • Strong operational judgment in translating forecasts, staffing plans, backlog, service levels, productivity, and quality signals into practical decisions.
- • Proven use of metrics, dashboards, and operational data to diagnose root causes, frame tradeoffs, and drive measurable improvement.
- • Exceptional systems thinking: connecting people, process, data, technology, vendor performance, and frontline realities into scalable solutions.
🏖️ Benefits
- • Employer sponsored health, dental and vision plan with low or no premium
- • Generous paid time off
- • $100 monthly mobile or internet stipend
- • Stock options for all employees
- • Bonus eligibility for all roles excluding Director and above
- • Parental leave program
- • 401K program
Skills & Technologies
See exactly how your profile matches this role — strengths, skill gaps, and what to do about them.
About Devoted Health, Inc.
Devoted Health, Inc. operates as a Medicare Advantage health plan provider, offering comprehensive coverage, personalized care navigation, and integrated technology to seniors across the United States. The company combines clinical expertise, data analytics, and member support services to coordinate physician visits, prescription management, and preventive care, aiming to improve health outcomes and reduce unnecessary costs for its members.
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