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This position was posted on July 10, 2026 and is likely no longer accepting applications. We've kept it here for historical reference. Check out the similar jobs below!
Job Overview
Location
Remote
Job Type
Full-time
Category
Customer Support
Date Posted
July 10, 2026
Full Job Description
đź“‹ Description
- • Make a difference in people's lives by providing comfort, support, and peace of mind to individuals and families across the country during critical moments.
- • Answer incoming emergency and non-emergency calls, following protocols to determine priorities and dispatch responses accordingly.
- • Provide compassionate customer support using scripted and non-scripted responses.
- • Monitor a high volume of medical alerts and alarms, offering genuine care during potentially stressful situations.
- • Record call details, dispatches, and messages into a database in real-time while maintaining focus and accuracy.
- • Communicate with empathy, respect, and patience to ensure a positive experience for our members.
- • Verify and update customer information in the system to ensure records are accurate.
- • Troubleshoot alarm systems and report issues to ensure timely maintenance.
- • Proactively inquire about and recommend preventative healthcare services to members.
- • Manage access to highly sensitive materials and maintain strict confidentiality.
- • Talk and type simultaneously while navigating multiple screens and systems efficiently.
- • Successfully complete new hire training and pass all required compliance testing.
- • Perform other duties as assigned.
🎯 Requirements
- • Exceptional customer service and interpersonal skills.
- • Strong oral and written communication abilities.
- • Ability to remain calm and empathetic in high-pressure situations.
- • A self-motivated attitude with the ability to work independently and collaboratively.
🏖️ Benefits
- • Medical, Dental, and Vision insurance.
- • Employer Paid Basic Life Insurance and AD&D.
- • Voluntary Life Insurance (Employee/Spouse/Child).
- • Health Care and Dependent Care Flexible Spending Accounts.
- • Pre-Tax and Post-Tax Commuter and Parking Benefits.
- • 401(k) Retirement Savings Plan with Company Match.
- • Paid Time Off.
- • Paid Parental Leave.
- • Short-Term and Long-Term Disability.
- • Tuition Reimbursement.
- • Employee Discounts (retail, hotel, food, restaurants, car rental and much more!).
Skills & Technologies
See exactly how your profile matches this role — strengths, skill gaps, and what to do about them.
About Modivcare Inc.
Modivcare Inc. provides non-emergency medical transportation, personal care, remote patient monitoring, and nutritional meal delivery services across the United States. It partners with state Medicaid programs, health plans, and managed care organizations to coordinate access to care for underserved and complex populations. Through technology-enabled logistics and a national network of transportation and care providers, the company aims to reduce healthcare costs and improve outcomes by addressing social determinants of health such as mobility, nutrition, and chronic disease management.
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