Job Overview
Location
Remote - NY
Job Type
Full-time
Category
Operations
Date Posted
July 9, 2026
Full Job Description
📋 Description
- • Care Coordinators are responsible for performing care management services in order to support members who require assistance in navigating their health care system.
- • The Care Coordinator supports various teams to provide excellent customer service to our NorthStar Members.
- • Duties and Responsibilities:
- • Receive incoming calls from members regarding benefit questions/issues, care coordination, program inquiries, connecting to their care manager, and screening assessments to identify risk factors requiring medical intervention
- • Contemporaneously and accurately documents calls in designated PHI system.
- • Manages an assigned member caseload who require short term care coordination and health navigation
- • Works within the interdisciplinary care team to support timely communication of member issues or needs and monitors screening of members effectively to improve quality and cost outcomes
- • Performs outreach calls to members to confirm services are in place
- • Additional duties as assigned
🎯 Requirements
- • Certified Medical Assistant (CMA) or Certified Nursing Assistant (CNA) or Registered Medical Assistant (RMA) or previous relevant medical training or work experience
- • HS diploma/GED
- • Work experience requiring effective communication verbally and in writing while demonstrating good grammar, spelling, and punctuation skills
- • Experience working in a fast-paced environment that requires handling multiple priorities simultaneously
🏖️ Benefits
- • Medical, dental and vision coverage
- • Incentive and recognition programs
- • Life insurance
- • 401k contributions
Skills & Technologies
See exactly how your profile matches this role — strengths, skill gaps, and what to do about them.
About Healthfirst, Inc.
Healthfirst is a New York-based health insurance provider offering affordable, comprehensive plans to individuals, families, and seniors. For over 30 years, the company has delivered diverse options, including Essential Plans, Medicaid Managed Care, Child Health Plus, Marketplace plans, and specialized Medicare Advantage and Long-Term Care solutions. Healthfirst offers benefits like medical, prescription drug, dental, and vision coverage. Notably, Healthfirst maintains the only 5-star rated Essential Plan in New York for two consecutive years, solidifying its position as a trusted leader in accessible community healthcare.
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