Job Overview
Location
US (Remote)
Job Type
Full-time
Category
HR & Recruiting
Date Posted
June 30, 2026
Full Job Description
đź“‹ Description
- • The Care Guide role at Leap Technologies is essential to ensuring patients receive seamless, informed, and empowering support throughout their specialty medication treatment journey. As the central point of contact, you will directly impact patient outcomes by coordinating care, educating on therapies, and bridging communication between patients, providers, and nursing teams.
- • Day to day, you will serve as the primary contact for patients, responding to inquiries with empathy and clarity; educate patients and providers on home infusion processes including medication handling and administration; schedule and confirm treatment appointments with nursing agencies; verify medication receipt and patient understanding before treatment; ensure clinical documentation is shared with providers post-infusion and billing details are routed to finance; and collaborate with the Customer Success team to uphold service excellence and strong client relationships.
- • Leap Technologies is a fast-growing innovator in employer specialty pharmacy, transforming how life-changing therapies are delivered and financed. By eliminating hidden markups, expanding access to high-quality infusion providers, and increasing pricing transparency, Leap helps employers manage rising specialty drug costs while improving patient access and outcomes. The company partners with Fortune 500 firms and leading TPAs, delivering measurable ROI through lower costs, better care, and improved access.
- • In this role, you will deepen your expertise in specialty medication coordination and patient advocacy, develop cross-functional collaboration skills in a mission-driven healthcare startup, and contribute directly to improving care experiences and outcomes. You’ll gain hands-on experience in a rapidly scaling organization that values patient-first thinking, operational excellence, and real-world impact in healthcare innovation.
🎯 Requirements
- • 3–5 years of nursing or pharmacy experience, preferably with infusion therapy or specialty medications
- • Active clinical license or certification: Registered Nurse (RN), Certified Pharmacy Technician (CPhT), or Medical Assistant (MA)
- • Strong patient coordination or case management background
- • Excellent written and verbal communication skills
- • High level of organization and attention to detail; able to juggle multiple responsibilities seamlessly
- • Comfortable working remotely and independently
- • Available to work full-time Pacific Standard Time (PST) hours
- • A strong patient-first mindset, with a focus on improving care experiences and outcomes
🏖️ Benefits
- • Opportunity to work with a fast-growing, mission-driven company transforming employer specialty pharmacy
- • Chance to partner with Fortune 500 companies and leading TPAs, creating immediate ROI through lower costs and better care
- • Remote work flexibility with a focus on independence and accountability
- • Role based in improving patient access, care experiences, and clinical outcomes in specialty therapy delivery
- • Exposure to cross-functional collaboration with Customer Success and finance teams in a healthcare innovation environment
- • Commitment to diversity, equity, and inclusion as an equal opportunity employer
Skills & Technologies
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About Leap Technologies, Inc.
Leap is a technology company focused on revolutionizing the retail experience through its innovative platform. They enable brands to launch and manage their own direct-to-consumer (DTC) physical retail stores seamlessly. Leap's solution provides the infrastructure, technology, and operational support needed to create engaging in-person shopping environments. This allows brands to connect with customers offline, build brand loyalty, and drive sales without the traditional complexities of brick-and-mortar retail. Their approach bridges the gap between online and offline commerce, offering a flexible and scalable model for brands looking to expand their physical presence.
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