Job Overview
Location
3 Locations
Job Type
Full-time
Category
Product Management
Date Posted
July 16, 2026
Full Job Description
đź“‹ Description
- • Provide remote operational support to Care Managers across centers by backfilling vacancies as needed, ensuring continuity of care, maintaining service levels, and minimizing disruptions to daily operations during staffing gaps.
- • Conduct proactive outreach to patients to complete missed care plans, improve care plan compliance, re-engage patients in their care, and support continuity of care through timely follow-up.
- • Identify patient care requirements by establishing personal rapport with patients and other persons in a position to understand care requirements.
- • Leverage patient data from dashboards and reports to identify trends, monitor care outcomes, prioritize outreach efforts, and take timely action to improve patient engagement, care coordination, and overall clinical performance.
- • Accurately document patient care services by maintaining timely, thorough, and compliant charting in patient records to ensure continuity of care, support clinical decision-making, and meet organizational and regulatory documentation standards.
- • Address patient needs and challenges related to opioid use disorder (OUD) by collaborating with a multidisciplinary care team to develop coordinated care plans, remove barriers to treatment, and support positive patient outcomes.
- • Establish individualized patient care goals in collaboration with patients and the multidisciplinary care team, promoting patient engagement, measurable outcomes, and progress toward improved health and recovery.
- • Assure quality of care by adhering to Crossroads standards; measuring health outcomes against patient care goals and standards; making or recommending necessary adjustments.
- • Schedule and reschedule patient appointments to promote continuity of care, minimize missed visits, improve patient engagement, and ensure patients remain actively connected to treatment and support services.
- • Monitor patients’ clinical status by tracking medication adherence, referral completion, and follow-up care, identifying potential barriers to treatment, and coordinating timely interventions to support positive health outcomes and continuity of care.
- • Assist physicians and clinicians with patient onboarding and orientation by ensuring patients understand the care process, completing required intake activities, coordinating initial services, and facilitating a smooth transition into treatment.
- • Maintain patient information confidentiality and privacy.
🎯 Requirements
- • At minimum, High School Diploma or GED required.
- • Experience in a fast-paced environment, servicing many clients, is preferred.
- • Experience in healthcare, addiction medicine, community health, care coordination preferred.
- • Experience with building individualized care plans is a plus.
- • Knowledge of compliant documentation practices.
- • Lived Addiction experience is a plus.
🏖️ Benefits
- • Mileage reimbursement.
- • Community events that promotes belonging and education.
- • Grow your network.
- • Have a daily impact on many lives.
- • Excellent training if you are new to this field.
- • Opportunity to save lives everyday!
Skills & Technologies
See exactly how your profile matches this role — strengths, skill gaps, and what to do about them.
About Crossroads Treatment Centers
Crossroads Treatment Centers is a leading provider of medication-assisted treatment for opioid and alcohol addiction. They offer a comprehensive approach that combines evidence-based therapies with FDA-approved medications, including Suboxone and Vivitrol, to help patients manage withdrawal symptoms and cravings. Their services are designed to support individuals throughout their recovery journey, from initial assessment and detoxification to ongoing counseling and aftercare. Crossroads emphasizes a compassionate and personalized approach, tailoring treatment plans to meet the unique needs of each patient. They aim to provide accessible and effective care, helping individuals achieve lasting sobriety and improve their overall quality of life. Their facilities are equipped to offer a safe and supportive environment for recovery.
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