Care Partner - Remote

Sharecare, Inc.

Job Overview

Location

Remote

Job Type

Full-time

Full Job Description

📋 Description

• Provide compassionate, reliable, and professional support to caregivers through the CareLinx platform, serving as the first point of contact from initial inquiry to ongoing engagement.
• Conduct interviews to assess caregiver qualifications, skills, and alignment with CareLinx’s values and culture.
• Assist with the caregiver/member matching process by identifying suitable candidates based on member needs and facilitating smooth onboarding.
• Manage and negotiate job offers within approved ranges, including terms and delivery, for selected caregivers.
• Build and maintain strong relationships with caregivers through regular communication, support, and proactive engagement.
• Offer resources, guidance, and continuous support to help caregivers feel informed, empowered, and satisfied in their roles.
• Collaborate with CareLinx Onboarding Specialists, Care Advisors, and the Caregiver Engagement Team to ensure caregivers are prepared, informed, and supported.
• Maintain accurate records of caregiver interactions, placements, and retention efforts in compliance with company policies.
• Stay updated on platform features, program requirements, and best practices in home healthcare and caregiver support.

🎯 Requirements

• Strong communication skills, including the ability to engage, listen, and support potential and current caregivers.
• Excellent organizational skills and attention to detail in managing recruitment workflows and candidate data.
• Strong relationship management skills with a passion for delivering excellent customer service and creating positive experiences.
• Empathy and patience to address caregivers’ needs, concerns, and evolving priorities.
• Adaptability to changing needs and the ability to quickly pivot strategies to meet evolving caregiver and program demands.
• At least one year of experience in customer service, recruitment, account management, or caregiver support (preferred).
• Ability to maintain confidentiality and adhere to all company policies and procedures, including HIPAA and data privacy standards.

🏖️ Benefits

• Competitive salary commensurate with experience and responsibilities.
• Comprehensive health, dental, and vision insurance plans.
• 401(k) retirement plan with company match.
• Paid time off and holiday pay.
• Employee Assistance Program (EAP) for mental health and wellness support.
• Professional development opportunities and tuition reimbursement.
• Remote work flexibility with the ability to work from anywhere.
• Inclusive and diverse workplace committed to equal opportunity and respect for all individuals.

Skills & Technologies

Remote

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Sharecare, Inc.

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About Sharecare, Inc.

Sharecare, Inc. is a digital health company that provides a platform connecting consumers, patients, and healthcare providers. It offers tools for health assessments, condition management, care coordination, and wellness programs. The company integrates data from electronic health records, wearable devices, and user inputs to deliver personalized health insights and recommendations. Sharecare serves individuals, employers, health plans, and health systems through mobile and web applications. Founded in 2010, it is headquartered in Atlanta, Georgia.

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