Care Team Operations Manager

Brightline Interactive Inc.

Job Overview

Location

Boston, USA

Job Type

Full-time

Full Job Description

📋 Description

• The Care Team Operations Manager serves as the operational backbone of Brightline’s clinical teams, translating care priorities into reliable, repeatable workflows that enable scalable, high-quality mental health care delivery for children, teens, and families. This role is critical to ensuring clinical teams can focus on patient care by owning the systems, processes, and coordination that keep operations running smoothly at scale.
• Reporting to the Chief Medical Officer, this position acts as the operational thought partner to clinical leadership, bridging strategy and execution by maintaining visibility into staffing, scheduling, and workflow dependencies while driving continuous improvement across multidisciplinary care functions.
• Day-to-day responsibilities include owning end-to-end operational execution across care team functions, managing project timelines, and ensuring workflows, handoffs, and processes run consistently and efficiently—acting as the central coordination point for care team operations.
• The role involves owning and continuously improving care team workflows, standard operating procedures (SOPs), and operational playbooks, ensuring documentation is scalable, up-to-date, and consistently followed across coaching, therapy, psychiatry, and hybrid clinic service lines.
• As the operational point of contact for care team tooling, the manager coordinates issue escalation, staff support, and vendor relationships—including renewals, performance accountability, and recommendations for tooling investments or changes.
• They proactively identify operational inefficiencies, bottlenecks, and risks, leading process improvement initiatives and triaging competing demands to ensure care team capacity is allocated effectively in real time.
• The manager drives consistent integration of collaboration elements into daily workflows and meetings, maintaining and improving multidisciplinary collaboration models to enhance care quality, clinician support, and patient outcomes.
• They create visibility into care team operational health by tracking capacity, workflow performance, and execution against care priorities, partnering closely with operations teams to remove blockers and ensure process adherence.
• Ongoing operational programs—including daytime and summer utilization, multidisciplinary care coordination, AI-enabled care quality workflows, and clinician engagement—are managed and optimized to run smoothly on a recurring basis.
• The role ensures care team initiatives are appropriately resourced, delivered on time, and aligned with clinical, operational, and business goals, serving as a force multiplier for care delivery excellence.
• Brightline is a mission-driven organization delivering expert pediatric, teen, and parental mental health care through virtual and in-person outpatient services, including diagnostic evaluation, therapy, psychiatry, and psychological testing for conditions like ADHD, anxiety, OCD, and autism.
• Backed by leading investors such as Boston Children’s Hospital, Google Ventures, KKR, and Oak HC/FT, Brightline has been nationally recognized for clinical excellence and innovation, including Fast Company’s 50 Most Innovative Companies (2022) and the Behavioral Health Business Companies to Watch Award (2024).

🎯 Requirements

• 5+ years of experience in operations management or care operations within healthcare, digital health, or similarly complex environments
• Demonstrated ability to manage complex, ongoing operational workflows with competing priorities and frequent ambiguity
• Experience owning operational processes, SOPs, and workflow documentation in a healthcare or care operations setting
• Strong comfort partnering with senior care and care operations leaders and influencing without direct authority
• Exceptional organizational, communication, and stakeholder management skills
• Experience working in a fast-paced, high-growth, venture-backed environment strongly preferred

🏖️ Benefits

• Medical, Dental, Vision, Long-Term Disability, Life Insurance, Flexible Spending Account, and 401k
• 12 Company Holidays, Holiday Shutdown, Paid Time Off, Parental Leave
• Health and Wellness Stipend, Home Office Reimbursement, and Professional Development Reimbursement
• Stock Options

Skills & Technologies

Remote

$95k-110k

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Brightline Interactive Inc.

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About Brightline Interactive Inc.

Brightline Interactive Inc. delivers pediatric behavioral health care via telehealth. The company offers evidence-based therapy, psychiatry, coaching and support for children, teens and families coping with ADHD, anxiety, depression and behavioral challenges. Licensed clinicians provide assessment, individual and family sessions, medication management and parent guidance, all through secure video visits and digital tools.

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