Case Coordinator

Sedgwick Claims Management Services, Inc.

Job Overview

Location

Telecommuter OH

Job Type

Full-time

Full Job Description

📋 Description

• As a Case Coordinator at Sedgwick Claims Management Services, Inc., you will play a vital role in supporting injured workers and ensuring timely, compassionate care through effective case management in workers’ compensation claims. This role is ideal for individuals seeking to begin or grow a meaningful career in a stable, supportive environment where your work directly impacts people’s lives during challenging times.
• You will manage a caseload of workers’ compensation claims under supervision, collecting and documenting essential data while adhering to established workflows and company guidelines. Your day-to-day responsibilities include processing and facilitating treatment services, verifying return-to-work status through regular communication with claimants, employers, and medical providers, and accurately reporting outcomes in the claim management system. You will maintain up-to-date knowledge of Bureau of Workers’ Compensation rules and Sedgwick policies to ensure compliance and quality service.
• You will utilize both telephonic and written communication to coordinate care, resolve inquiries, and provide timely updates, requiring strong interpersonal skills and attention to detail. The role demands the ability to manage multiple priorities, make sound decisions, and solve problems independently while collaborating effectively with clinical case managers, supervisors, and internal teams.
• Sedgwick fosters a caring, inclusive culture recognized by Newsweek as one of America’s Greatest Workplaces and certified as a Great Place to Work®. You’ll join a team of 33,000 colleagues dedicated to serving people facing unexpected challenges, with opportunities to grow professionally through structured training, mentorship, and increasing responsibilities.
• This role offers a clear path for career development, including an assigned Preceptor and manager to guide your journey, access to a world-class training program (with in-person components), and promotional opportunities as you build expertise in case management and workers’ compensation processes. You’ll gain valuable, transferable skills in healthcare administration, customer service, regulatory compliance, and case documentation—foundational for long-term growth in the insurance, healthcare, or social services sectors.

🎯 Requirements

• High school diploma or GED required
• One (1) year of case management experience or equivalent combination of education and experience
• Knowledge of Bureau of Workers’ Compensation mandatory elements and workers’ compensation processes
• Excellent oral and written communication skills
• Proficiency in PC use, including Microsoft Office products
• Strong organizational and time management abilities
• Ability to work independently and collaboratively in a team environment
• Capacity to manage multiple and changing priorities
• Sound decision-making and problem-solving skills
• Commitment to meeting or exceeding performance competencies

🏖️ Benefits

• World-class training program with comprehensive curriculum, including in-person instruction during the first week
• Assigned Preceptor and manager to support and guide your career development
• Career development and promotional growth opportunities through increasing responsibilities
• Diverse and comprehensive benefits package including medical, dental, vision, 401(k) with company match, PTO, disability and life insurance, employee assistance program, and flexible spending or health savings accounts
• Stable and consistent work environment with telecommuter flexibility based in Ohio
• Recognition as a top workplace by Newsweek, Great Place to Work®, and Fortune Best Workplaces in Financial Services & Insurance

Skills & Technologies

Onsite

$19-21/hr

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Sedgwick Claims Management Services, Inc.

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About Sedgwick Claims Management Services, Inc.

Sedgwick is a global provider of technology-enabled risk, benefits and integrated business solutions, primarily handling insurance claims, managed care, absence and disability, and productivity management for employers, carriers, and administrators. The company processes millions of claims annually across workers' compensation, property, casualty, disability, and other lines, leveraging analytics and digital platforms to improve outcomes, reduce costs, and enhance customer and employee experiences.

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